Job Description

The Fitness Manager is responsible for overseeing all aspects of the club's fitness operations -- including personal training, group exercise, and gym floor experience. This role ensures exceptional member satisfaction, maximizes fitness revenue, and leads a high-performing fitness team aligned with the club's mission and brand standards.

1. Leadership & Team Development

Lead, coach, and motivate the team of Personal Trainers, Fitness Coaches, and Group Instructors. Recruit, train, and develop staff to deliver consistent, high-quality fitness services. Conduct regular team meetings, one-on-one coaching, and performance evaluations. Build a positive, professional, and motivating team culture.

2. Business & Sales Management

Drive fitness department revenue through personal training, assessments, and programs. Set and monitor monthly/quarterly KPIs for trainers and overall department. Analyze performance data, manage budgets, and provide strategic input to achieve financial targets. Create and execute promotions, campaigns, and retention initiatives to increase engagement.

3. Member Experience

Ensure all members receive exceptional service and personalized support in achieving fitness goals. Maintain strong visibility on the gym floor to engage with members and resolve issues promptly. Oversee the quality and consistency of fitness assessments, programs, and classes. Encourage feedback and implement improvements based on member satisfaction metrics.

4. Operations & Standards

Ensure compliance with company policies, SOPs, and health & safety regulations. Oversee daily operations of the fitness floor, ensuring cleanliness, safety, and proper equipment maintenance. Manage scheduling, floor coverage, and resource allocation effectively. Collaborate with other departments (Membership, Group Exercise, Maintenance, etc.) to deliver a seamless club experience.

5. Strategy & Innovation

Identify opportunities to enhance the club's fitness offering through new programs, technologies, or partnerships. Stay up-to-date with industry trends, certifications, and best practices. Support marketing and community events that promote the club's fitness services.
Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM8,000.00 per month

Benefits:

Additional leave Gym membership Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person