Job Description

Talixo is the world's leading operator of pre-booked transfers, working with the biggest brands in travel. We partner with fleets in 1,100+ cities and 130+ countries worldwide to provide travellers with reliable, high-quality rides, making their journeys easier and more enjoyable, from door to door. Since 2012, we've been helping travel brands create more connected journeys, and we're looking for people willing to go the extra mile.
Operating across two key locations: Krakow and Berlin, our cohesive teams - IT, Operations, Fleet, Pricing, Sales, Finance and HR - drive technological innovation, operational excellence, and organizational development. With a shared focus on refining processes and enhancing technology, while spearheading strategic growth initiatives, we seamlessly contribute to our collective success.
The Role
We are continuously expanding and seeking passionate professionals to join our team as a Fleet Key Account Manager located in Malaysia or Thailand, to manage business relations with our Taxi and Limousine Fleet Partners network across ASIA region.
Responsibilities:
Relationship Management:

• Develop and maintain strong, long-lasting relationships with key fleet partners.
• Act as the main point of contact for all account-related matters, ensuring effective communication and understanding of fleet requirements.

Strategic Account Planning:

• Collaborate with internal teams to create and implement strategic account plans tailored to each fleet customer's needs and integrate them in Talixo systems.
• Identify opportunities for account growth and expansion, ensuring alignment with the company's overall business objectives.

Contract Negotiation and Management:

• Shortlist potential new partner fleets, make cold calls to acquire new leads, and qualify leads.
• Establishing a network of partnerships and negotiating deals across your region and your product line.
• Onboarding and training of new fleets.

Data Analysis and Reporting:

• Utilise data and analytics to track key performance indicators, providing insights and recommendations to enhance fleet services and quality.
• Prepare regular reports for fleets, highlighting performance metrics and identifying areas for improvement

Market Intelligence:

• Stay informed about industry trends, competitor activities, and market changes to identify opportunities and potential risks.
• Close collaboration with other Departments (Sales, Tech, Operations) to improve processes, and procedures and further develop our IT system and tools.
• This role will be reporting to Regional Head of Fleet, located within European time zone.

Ideal Profile
Experience & Background

• 5+ years of B2B key account management experience, with a proven track record of managing and growing a portfolio of high-value clients.
• Direct experience within the transportation, mobility, or a related industry, such as ride-hailing, automotive, or logistics. Experience managing taxi, livery, or private hire companies is highly desirable.
• Demonstrated success in strategic account planning, including identifying and executing on upsell or expansion opportunities within existing accounts.
• A history of successfully negotiating and managing complex B2B contracts and partnerships.
• Proven ability to source and acquire new fleet partners, including experience with cold-calling and lead qualification.

Core Competencies

• Exceptional Relationship Management: A natural ability to build rapport and establish trust with diverse stakeholders, from fleet owners to dispatch managers. The ideal candidate can quickly become a trusted advisor and the go-to person for their clients.
• Strategic & Analytical Thinking: The ability to not just manage day-to-day tasks but to see the bigger picture. This includes using data to drive decisions, interpret performance metrics, and create actionable plans for account growth and improvement.
• Strong Commercial Acumen: A solid understanding of business drivers and the ability to negotiate mutually beneficial deals. The candidate should be able to identify revenue opportunities and close partnerships that align with business goals.
• Effective Communication: Excellent verbal and written communication skills are non-negotiable. The candidate must be able to clearly articulate complex information, present performance data, and manage expectations with internal and external teams.
• Proactive & Resourceful: The ability to work autonomously and take initiative. This person should be a self-starter who can solve problems creatively, stay ahead of market trends, and navigate a fast-paced environment.
• Collaborative Spirit: A team player who can work effectively with cross-functional departments--including sales, operations, and tech teams--to improve processes and deliver a better experience for our fleet partners.

Technical Skills

• Proficiency with CRM software (e.g., Salesforce, HubSpot).
• Strong data analysis skills using tools like Microsoft Excel or Google Sheets.
• Comfortable learning and adapting to new IT systems and tools.

You are willing to undertake 0-30% travel.
What's on Offer?

• Flexible working hours, Monday to Friday day shift. Full time contract.
• 100 % remote job.
• Discounts for Talixo Services.

Skills Required