Job Description

1. Check work station to assure that chairs and tables are clean, condiment containers are filled and place settings are in proper order. 2. Receive guest orders and present to kitchen. Assemble food items such as rolls, butter, table covers and place on guest table. Pick up entr\xc3\xa9e when ready and serve to guest in the proper order of course. 3. Assure that food and beverage is served at the desired temperatures and that guests have a sufficient supply of necessary items such as fresh water, rolls, etc. 4. Serve food from trays and remove dishes from the table after meal has been completed. 5. Present check to customer and receive payment to cashier and return change to customer. 6. Must be completely familiar with the menu and with food preparation method; provide information of Food & Beverage to assist guests in making selection. 7. Tries to up-sell selected items and other promotional offers. 8. To assist junior colleagues in cleaning tables and re-set tables. 9. To perform Cashier duties as and when assigned for the shift. To ensure the proper float is given and to close the shift in accordance with the proper procedure and hand in the collection to the safe deposit box. 10. To assist in other outlets as and when necessary or when assigned. 11. To perform any additional duties and responsibilities when requested.
Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers\xe2\x80\x99 needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms\xe2\x80\x99 facilities. Our hotel official website is www.rocanahotel.com.
PMR / PT3 or Equivalent