Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

The Food and Beverage Manager supports the Director of Food & Beverage in providing leadership and directs the activities of the F&B Department to maintain the highest standards of quality, service, and guest satisfaction in order to maximize profits. The F&B Manager is expected to \xe2\x80\x9cget in the trenches\xe2\x80\x9d with the associates during high volume days, encouraging and working side by side with the team.

• Ensure all guests receive the highest level of service and hospitality at the restaurants
• Supports the Director of Food & Beverage in providing clear direction, establish goals and monitor progress to achieve desired results for the F&B Department
• Works with Director of Food & Beverage and Executive Chef in planning of F&B promotions
• Works with the relevant departments in driving the F&B revenue
• Implement and monitor effective controls of food, beverage, and labor costs
• Interview, coach, train, encourage, develop, and evaluate direct reports
• Ensure that all shifts have the necessary manning coverage
• Audit processes and procedures to ensure compliance of policies and procedures
• Ensure compliance with health, food safety, sanitation, and alcohol awareness standards
• Maintain knowledge of all resort facilities, services, and hours of operation
• Maintain knowledge of entertainment and special events scheduled at the resort

• A drive to make a mark and stand out from the crowd
• The desire to create a business delivering exceptional F&B experiences
• Exceptional communication and interpersonal skills
• A genuine passion for the hospitality industry and an eye for detail
• Strong commercial acumen
• Previous roles of accountability and leadership in a high end F&B service environment
• A proven ability to proactively coach and guide team members to provide exceptional service
• Creative and innovative out of the box thinking, willing to trial new ideas and be best in class

Pan Pacific Hotels Group