Job Description

Job Summary Provide unique, memorable and professional service to Guests reflecting our image. 1. Communicate in a friendly, tactful and professional manner with Guest, suppliers and fellow Band Members. 2. Be informed and keep your supervisor informed of all matters that may affect your work, the hotel\xe2\x80\x99s service or reputation. 3. Always present a clean and tidy appearance in accordance with the hotel\xe2\x80\x99s grooming standards. 1. Be flexible and open to change in your job responsibilities, and/or roster to meet business needs. 1. Always extend friendly and caring service to every Guest that walks through our door. 2. Be a team player and maintain good relationships with fellow Band Members. 3. Care about your work environment and make sure it is tidy and well maintained. 4. Your work is important. Pay attention to detail and do every task to the best of your ability. 1. Seek responsibility and take responsibility for your actions. 2. Understand the Band Handbook and comply with the standards it outlines. 3. Be reliable and ensure you are at work on time. 4. Know your job and constantly seek to develop your expertise by participating in company sponsored training programs. 5. Carry out all professionally reasonable instructions given by your supervisor and use your initiative in the absence of instructions (your supervisor may not always be around to you Technical Competency 1. Report all incidents, accidents and complaints in briefings. 2. Handle cashiering duties in accordance with policies & procedures. 3. Provide service to Guests in accordance with service standards. 4. Prepare the outlet/function room for service. 5. Know the menu/special promotions and assist Guests with recommendations. 6. Know your role in case of a hotel emergency such as fire, bomb threat etc. 7. Ensure all opening and closing duties are implemented in accordance with established standards.
BE PART OF OUR TEAM Hatten Hotel Melaka is a 704-room Business Class Hotel, strategically located at Bandar Hilir Melaka, close to the UNESCO Historical and Heritage sites and the busy Dataran Pahlawan shopping mall, right in the heart of the city, making it the perfect choice for the discerning traveller. As we are expanding, we are looking for interested and passionate candidates to be part of our team. What is Hatten Hotel Melaka\'s Most Vibrant Address What we represent to our guests An iconic full service 5-star brand committed to delivering outstanding value, convenient location, memorable family moments and personalised experiece that goes the extra mile for families, leisure and business travellers. Our Tagline Memorable Moments in the Heart of Melaka Our Philosophy Hatten Hotel Worldwide is in the business of bringing people together to generate beautiful memories, memorable moments and enduring experiences that last a lifetime. Brand Behaviours We are Team Hatten And Everybody is in Guest Relations We Go the Extra Mile Every Time We Consistently Set Benchmarks for the Industry At Hatten Hotels, Guests are Family We are Fast, Meticoulous, Professional and Efficient We Offer Outstanding Value
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent