Job Description

Job Overview

We are seeking a

Forward-Deployed Software Engineer (FDSE)

to work directly with customers, partners, and internal engineering teams to design, deploy, and operationalize advanced software solutions. This role acts as the technical bridge between core product engineering and real-world customer environments, ensuring successful adoption, integration, and scalability of solutions.

The ideal candidate has a strong engineering foundation, hands-on coding experience, and the ability to thrive in fast-paced, ambiguous environments. You will engage deeply with customer workflows, build custom integrations, deploy pilots and demos, resolve mission-critical issues, and translate real-world challenges into actionable engineering requirements.

You will own the

end-to-end technical success of deployments

, from understanding customer needs and shaping solution architecture to implementation, integration, demonstrations, and ongoing technical feedback that influences product evolution.

Essential Job FunctionsCustomer-Facing Engineering & Deployment

Act as the primary technical lead for customer engagements Deploy and configure production-grade systems across cloud, hybrid, and on-prem environments Build proof-of-concepts, pilots, and custom integrations based on customer needs Perform on-site installation, debugging, environment setup, and system optimization
Solution Design & Technical Architecture

Translate customer challenges into clear technical specifications Design system integrations involving APIs, backend services, data pipelines, and frontend components Collaborate with core engineering teams to align solutions with product capabilities and roadmap Validate scalability, security, and integration best practices
Client Enablement & Technical Communication

Deliver technical presentations, workshops, and training for technical and non-technical audiences Create clear deployment, configuration, and integration documentation Communicate customer feedback and product gaps to engineering teams with actionable detail
Technical Troubleshooting & Production Support

Serve as the first technical responder for customer environments Diagnose and resolve issues across application logic, system configuration, and infrastructure Improve reliability using logs, monitoring, profiling, and observability tools Deliver rapid resolutions while coordinating with central engineering teams
Product Influence & Field Insights

Provide real-world usage insights to influence product strategy and R&D Contribute to improving deployment frameworks, tooling, and best practices Support continuous improvement of customer-facing engineering processes
Software Engineering & Custom Development

Develop scripts, microservices, or frontend modules to support customer workflows Debug issues across the full stack (infrastructure, backend, frontend, APIs, and data) Maintain stable demo and sandbox environments with repeatable deployments
Education and Experience

Bachelor's degree in Computer Science, Software Engineering, or a related field Master's degree is a plus

3-8+ years

of experience in software engineering, solutions engineering, full-stack development, or customer-facing technical roles
Key Attributes

Strong customer-first engineering mindset Excellent problem-solving skills with high ownership and accountability Ability to communicate complex technical concepts clearly Adaptable, resourceful, and comfortable learning new technologies Ability to work independently in customer environments Willingness to travel for deployments, training, and customer support
Job Type: Full-time

Pay: RM33,000.00 - RM44,000.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person