Job Description

Job Summary

To handle customer service functions and customs declaration activities efficiently, ensuring accurate documentation, timely submission to Customs (Kastam), and smooth coordination with internal teams and external parties to support end-to-end logistics operations. Key Responsibilities & Job Scope

Customs Documentation: Prepare, verify, and process customs forms, specifically K1, K2, K3, K4, K8, K9, ZB1, and ZB2. EDI Submission: Submit declarations via the Electronic Data Interchange (EDI) system (e.g., ALDEC, SEALNET or SMK - my-CIEDS systems). Tariff Code Identification: Identify and apply the correct Customs Tariff Code (HS Code) for imported/exported items and manage cheque payment records. Compliance & Licensing: Ensure all declarations comply with local customs laws, MIDA, and MITI regulations and safe-keeping all exemption cargo records. Liaison: Coordinate with Royal Malaysian Customs Department, port authorities, and logistics partners to resolve clearance issues. Documentation Management: Handle shipping documents such as Bills of Lading (BL), Air Waybills (AWB), Commercial Invoices, and Packing Lists. Cross Border Trucking: Handle booking communication between customer and trucker, prepare customs paper submission and follow up with customer directly on Duty confirmation and payment,

Job Requirements

Education

Diploma or Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or related field.

Experience

Minimum 3-5 years of working experience in logistics, freight forwarding, customer service, or customs declaration. Experience handling customs declaration for JB port / airport is an added advantage.

Skills & Competencies

High knowledge of customs procedures, HS codes, and declaration systems. Good communication and interpersonal skills. Strong attention to detail and accuracy. Ability to work under pressure and meet tight deadlines. Proficient in MS Office (Word, Excel, Outlook). Team player with a responsible and proactive attitude.

Language

Proficient in English and Bahasa Malaysia (Mandarin is an added advantage).

Working Conditions

Office-based with occasional coordination at port, airport, or customs office if required. Normal office hours; flexibility required during peak operations.
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Cell phone reimbursement Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person