Job Description

Role Responsibilities

Job Summary*

Define key responsibilities to reflect the duties and responsibilities of this role.

\xc2\xb7 Any Bachelor degree from a recognized university.

\xc2\xb7 3+ years\xe2\x80\x99 experience with deep knowledge in banking fraud risk management/ credit initiations/ operations.

\xc2\xb7 Well verse with data analytical skills, with proven track records in driving data analytics initiatives.

\xc2\xb7 Relevant certifications such on Anti-Money Laundering is bonus.

\xc2\xb7 Strong communication skills, both written and oral. Bilingual or multilingual is highly preferred but required

\xc2\xb7 Demonstrate ability to think/ act outside the box and eagerness to learn at a fairly face pace environment.

\xc2\xb7 Fast learner with the ability to think out of the box and provide solutions.

\xc2\xb7 Strong inter - personal skills and confident communicator.

\xc2\xb7 Self-motivated and ability to prioritize and self-manage.

\xc2\xb7 Ability to positively engage and build rapport with clients.

\xc2\xb7 Has a clear understanding of the client needs being serviced.

\xc2\xb7 Able to take ownership of issues / tasks and drive to completion.

Strategy

\xc2\xb7 Support and provide strategic inputs to the Head, Fraud Risk Management, Head of Contact Centre and to shape fraud risk strategy, and establish the sustainable approach & infrastructure to manage fraud risks for the country, across channels and products within the Retail Clients segment.

\xc2\xb7 Support implementation of fraud risk strategy, with the \xe2\x80\x98best in class\xe2\x80\x99 tools, analytical solutions & processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives.

Business*

\xc2\xb7 Support effective fraud risk management strategies, implementation of Fraud Risk Management framework and communication across products and channels.

\xc2\xb7 Support a proactive, independent, balanced and a fraud risk awareness culture within the organisation.

\xc2\xb7 Ensure that gross and residual fraud risks are understood and agreed with the respective business heads in the country and group.

Processes*

\xc2\xb7 Support and drive standardisation, automation and consolidation through re-engineering and process improvement initiatives for the country for fraud risk management.

\xc2\xb7 Work closely with the country and group fraud risk management teams on the end-to-end fraud processes work seamlessly, efficiently and effectively.

\xc2\xb7 Build and manage sustainable and accurate country-level fraud MIS and analytics, fraud loss reporting and regulatory reporting.

\xc2\xb7 Support effective and robust fraud preventive and detective controls through the use of data analysis, fraud analytics utilising SAS/R or experience in any other analytic .

\xc2\xb7 Support fraud risk oversight on transactional fraud, including as identification and investigation of fraudulent activities.

\xc2\xb7 Act quickly and decisively for fraud investigation and correction, including fraud response, investigation, recovery.

\xc2\xb7 Manage fraud prevention and detection activities, including client and staff continuous fraud education, training and awareness.

\xc2\xb7 Continuously improve the operational efficiency and effectiveness of fraud risk management processes.

Risk Management*

\xc2\xb7 Identify and share industry best practices and work with the businesses for their feasibility and implementation.

\xc2\xb7 Ensure all related policies and procedures in the country comply with Group Policies and Standards. Ensure proper and updated documentation in place for in-country policies and procedures.

\xc2\xb7 Ensure various fraud risks are being actively prevented and detected in a timely manner on an end-to-end basis.

\xc2\xb7 Proactive in seeking regular assurance that areas of responsibility are performing to an acceptable risk and control standards.

\xc2\xb7 Ensure that effective management response plans are in place to respond to extreme but plausible fraud scenarios in the country.

\xc2\xb7 Recommend changes to the process control environment or to business practices, where necessary, to reduce the level of fraud risk exposure to within the agreed appetite.

\xc2\xb7 Balance business performance delivery and cost management with risk and control matters to ensure that it does not materially threaten the Group, while remaining within risk appetite.

Governance*

\xc2\xb7 Ensure oversight across compliance with the highest standards of regulatory and business conduct and compliance practices as defined by internal and external requirements. This includes compliance with local banking laws, other applicable laws and anti-money laundering regulations and guidelines.

\xc2\xb7 Support in assessing the effectiveness of the governance, oversight and controls in the business and, if necessary, oversee changes in these areas.

\xc2\xb7 Embed the Group\xe2\x80\x99s values and code of conduct in the country fraud risk management team to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees forms part of the culture.

\xc2\xb7 Support for satisfactory closure of issues/ gaps arising from Internal Audits, peer reviews and regulatory reviews for the country.

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

\xc2\xb7 Lead the [Singapore business and SG Fraud team] to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment

Key stakeholders*

o Country and Group Fraud Risk Management

o Fraud Risk Surveillance Centre (FRSC) & Global Business Services (GBS) partners

o Country Business and Product teams supporting the Retail Client segment

o In country governance forums (or other forums, as may be applicable)

o Client Experience, Client Care Centre, Branch Operations, Design Thinking & Process Improvements

o Risk Operations teams

o Client Due Diligence Operations

\xc2\xb7 External stakeholders

o Auditors and Regulators

o Law Enforcement agencies

o Peer banks

\xc2\xb7 Suppliers, vendors and consultants

Role Specific Technical Competencies

• Market Knowledge: \xe2\x80\x93 Awareness and understanding of the wider business, economic and market environment in which Standard Chartered Bank operates.
• Business Strategy and Model: \xe2\x80\x93 Awareness and understanding of Standard Chartered CPBB Clients business and that of peers in the industry
• Risk Management and Control: \xe2\x80\x93 The ability to identify, assess, monitor, control and mitigate risks to Standard Chartered Bank
• Governance, Oversight and Controls: \xe2\x80\x93 Strong leadership capabilities and management skills, with the ability to deliver effective controls within Fraud Risk Operations through both directly-managed and virtual team
• Regulatory Framework and Requirements: \xe2\x80\x93 Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role of Team Head, Fraud
• Risk Operations & Analytics.
• Analytics: - Usage of Analytics, AI and ML through SAS/ R or other analytic tools to effectively manage fraud risk
• Non-technical skills: - Strong written / oral communication and influencing skills. Ability to create effective work relationships within and across functions & borders

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered