Job Description

Position: Fraud Detection AnalystIndustry: BankingWorking Location: Jalan Ampang, Kuala Lumpur MalaysiaWorking Duration: 10 months contract (until Nov 2025) (Renewable based on business needs)Working Day/Hours: Rotational Shift (7am-4pm, 9am-6pm, 11am-8pm, 1pm-10pm) including Weekends and Public holidaysSalary: Basic up to MYR 3000 (Based on qualifications + experiences) + shift allowance (between RM400 - RM600) + statutory contribution + leave entitlement + medical coverageJob Purpose:The primary purpose of this position is to review suspicious transactions generated by fraud detection systems, analyse such transactions and customer spend & behaviour patterns and make sound judgements and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimise fraud losses. The incumbent in this position is also expected to contact customers, validate/verify transactions in detecting fraud while providing outstanding service in the process.Key Responsibilities:

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to abnormal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns.

• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimise fraud losses.

• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan

• Meet expected service levels in handling inbound calls.

• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate such transactions.

• Meet the productivity and quality expectations for this function.

Qualifications:

• Fluent in English communications (verbal & written)

• Preferably min Degree holder (fresh grad or 1-2yrs work experience)

• Willing to work shift hours/weekends + night shift

• Willing to work on rotating shifts to provide 24X7 coverage.

• Excellent communication in English to support AU Market, judgment and problem resolution skills

• Degree qualified for fresh graduate and Diploma/Degree with relevant experience

• Knowledge of Credit Card/Banking industry is preferred

If you are interested to apply, please forward your latest resume toSubject: Job Application - Fraud Detection Analyst

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