Job Description

Department Operations
LevelExperienced (Team Lead)
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

The Head of Anti-Fraud will lead end-to-end fraud prevention strategies across both Buyer and Merchant segments within Malaysia's fintech ecosystem. This role requires a strategic yet hands-on leader who can balance operational execution with regulatory compliance, driving scalable and effective fraud detection frameworks. The ideal candidate will possess strong analytical acumen, thrive in dynamic environments, and actively design, test, and optimize processes that protect both customers and the business while enabling sustainable growth.

:

End-to-End Fraud Operations (Buyer & Merchant)

Oversee daily monitoring, investigation, and case management for both buyer and merchant-related fraud across payment, wallet, and credit products. Identify and analyze new fraud patterns, tactics, and emerging modus operandi through both manual data pulls and system-driven insights. Lead design and continuous improvement of fraud detection logic, escalation workflows, and data validation protocols.

Workflow Design & Scalability

Build structured, repeatable workflows to support large-scale fraud detection, appeals, and recovery operations. Define and operationalize key metrics such as detection accuracy, false positive rate, case turnaround time, and loss containment. Work closely with BI and Operations Excellence teams to embed dashboards, alerts, and process health indicators.

Regulatory & External Stakeholder Management

Serve as the main liaison with Bank Negara Malaysia, PayNet, National Fraud Portal (NFP), RPP, ORION, National Scam Response Centre (NSRC), and Law Enforcement Agencies. Ensure compliance with all mandatory reporting obligations and manage timely submission of regulatory and interbank fraud reports. Represent the company in regulator-led discussions, audits, or working groups relating to fraud, scams, or consumer protection.

Strategy & Governance

Develop and implement the company's fraud prevention roadmap, balancing business enablement with risk mitigation. Drive proactive fraud control initiatives, including cross-functional playbooks and preventive guardrails for product launches. Partner with Compliance, Legal, Risk, and Technology to align fraud governance frameworks with evolving local and regional standards.

Leadership & Team Development

Lead a multidisciplinary team of fraud specialists across Buyer and Merchant verticals, fostering a culture of accountability and analytical curiosity. Coach and mentor team members to strengthen investigative, analytical, and regulatory communication capabilities. Establish clear ownership of key fraud metrics, ensuring the team consistently delivers measurable outcomes.

Requirements:

Bachelor's degree in Finance, Risk, or a related discipline; advanced certification in Fraud Management / Financial Crime preferred. Minimum 8-10 years in fraud risk management, financial crime operations, or regulatory-facing roles within fintech, e-money, or banking sectors. Proven exposure to both buyer and merchant fraud patterns and recovery processes. Strong proficiency in manual data analysis, SQL or dashboard interpretation, and the ability to derive actionable insights from raw data. Experience designing and refining fraud detection rules and evaluating system effectiveness. Deep understanding of Bank Negara Malaysia, PayNet, and interbank reporting structures (ORION, NFP, RPP). Experience liaising with Law Enforcement Agencies and responding to regulatory or police requests. Demonstrated ability to lead, build, and scale fraud teams in dynamic, high-volume environments. Excellent stakeholder management and communication skills across technical, operational, and regulatory audiences. * Fluency in Mandarin or other regional languages is an advantage.