Job Description

MohonKelayakan

• Candidates with Bachelor Degree in accounting, finance relevant with Fraud, Chargeback and Appeal.
• Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
• Fraud Manual Review, User Appeal and Trend Analysis operations experience is preferred.
• Candidates with fraud manual review experience (at least 1-3 years): including reviewing user appeal document, user analysis and trend analysis.
• Candidates are expected to have the ability to catch up start up fast-paced environment and working mindset on thinking out of the box.
• Candidates are expected to understand fraud trend and fraud chargeback also experience of handling such scenario.
• Willing work in Rotational Shift - 24/7.

Tanggungjawab

• Focus on appeal cases received from business line, case received from customer with proof document will send through CMS system to team analyst to decide, if possible, to release user from blacklist.
• Analyst to match all the proof documents details including card number, payment name, payment email and so on
• Focus on completed transaction that being flagged with high-risk flag where cases will be sent to analysts for post manual review to evaluate if is a potential fraud.
• According to different business line, the key element may differ. Analyst is required to understand the business model of every business line to make accurate risk evaluation.

Manfaat

• Near to LRT Station.
• 5 working days.
• Provided training.
• Provided language allowance.
• Provided performance bonus.
• Provided night shift allowance.

KemahiranFraud Detection Risk Assessment Customer ServiceImportant InformationNever provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report This Job ad.

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