Job Description

• Preferable with 1 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
• Candidate must possess at least a Bachelor\'s Degree, Professional Degree, Master\'s Degree, any field.
• Applicants must be willing to work in KL Sentral
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours
• Excellent verbal and written communication skills in English and Mandarin (Supporting respective market: China).
• Patience, empathy, and a unique ability to manage stress.
• Skilled and eloquent in writing.
• Strong communication and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Technical aptitude and the ability to pick up new technology quickly.
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
• Familiarity with ticketing systems.
• Experience with policy work, or help resource project management
• Previous, demonstrable experience with creation of online help resources
• Early adopter of technology

Responsibilities

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Educating users on how to maintain security and safety while using Airbnb responsibly
• Maintain Subject Matter Expertise of Account and Content Integrity team to successfully complete core work and escalations
• Develop and maintain a comprehensive understanding of the purpose of Account and Content Integrity Team
• Investigate complex situations and potential fraud surfaced in high volume queues
• Demonstrate ability to comprehensively document investigations
• Understand our risk systems and investigate account patterns through data analysis
• Working with operational lead to support cross-functional groups to develop and enhance internal policies and tools such as increasing automation, updating policies, and fixing product loopholes, etc.
• Identify market trends and product vulnerabilities. Create data-backed recommendations to respond to trends and to reduce vulnerabilities;
• Maintaining high levels of confidentiality while performing investigations
• Demonstrate great judgement and be open to sharing what you know with others
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

Benefits

• Attractive Remuneration
• Career Development
• No Midnight Shift

Additional Benefits

• Annual Leave
• Allowance Provided
• Medical Insurance
• Training Provided
• 5 Working Days

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