Job Description

Job Highlights * KPI Incentives/ Allowances * Medical Insurance, Medical Leave & Annual Leave * Near to public transport - MRT Conchrane Station (Office Sunway Visio) Role & Responsibilities * This role will be able to handle inquiries Job Highlights KPI Incentives/ Allowances Medical Insurance, Medical Leave & Annual Leave Near to public transport - MRT Conchrane Station (Office Sunway Visio) Role & Responsibilities This role will be able to handle inquiries via all supported media channels both inbound and outbound services and required to represent the organization appropriately to all guests and partners. Responsible for answering incoming calls, emails & chat transactions from customers on inquiries, complaints, problem solving and to provide quality service that exceeds the guest's expectation, coupled with real-time escalations. Listen attentively to customer needs, concerns and demonstrate empathy while maximizing opportunity to build rapport with the customer Handle accurate documentation of interactions, maintain data accuracy in the relevant contact management system, and understand a variety of media sources that interface with the service centre. Ensuring excellent service is delivered to customers Job Requirements Candidate must possess at least SPM/O level, Professional Certificate, Diploma, Bachelor's Degree in any field Fresh graduates are encouraged to apply Languages required: Traditional Mandarin & Cantonese (speak, read & write) Benefits Offered EPF, Socso & EIS Medical Leave & Annual Leave KPI Incentive Medical insurance Competitive salary package Training provided Fast career advancement opportunity Cross culture & fun working environment