Front Desk Agent
Job Description
Greet all guests warmly upon arrival and provide a professional and efficient check-in and check-out process.
Manage room reservations, confirm bookings, and handle cancellations or modifications.
Accurately assign rooms according to guest preferences, availability, and room type.
Handle cashiering tasks including payments, deposits, refunds, and billing inquiries.
Respond to guest requests, inquiries, and concerns promptly, professionally, and with courtesy.
Ensure that all guest details and profiles are accurately updated in the IDB.
Coordinate with Housekeeping for room readiness and special guest arrangements.
Prepare and review registration forms, key issuance, welcome amenities, and VIP setups.
Maintain cleanliness and professionalism at the front desk and lobby area.
Record and relay guest messages, wake-up calls, and other communications.
Promote hotel services and upsell rooms or packages when applicable.
Adhere to hotel standard operating procedures, safety policies, and data protection laws.
Report incidents, maintenance issues, or unusual guest behavior to the supervisor or manager immediately.
Leadership & Team Support
Coach and motivate team members to uphold exceptional service standards. Provide on-the-job training and guidance to new and existing staff. Conduct shift briefings and communicate relevant information to the team. Step in to cover shifts or assist during peak periods as needed.
Requirements
Diploma or Degree in Hospitality Management or related field. Fresh graduates are encouraged to apply. Strong leadership and interpersonal skills. Familiar with IDB System. Excellent communication in English, Malay, and Mandarin; additional languages are an asset. Flexible to work shifts, weekends, and public holidays.
Job Type: Contract
Contract length: 24 months
Pay: RM1,700.00 - RM2,700.00 per month
Benefits:
Health insurance Maternity leave Opportunities for promotion Parental leave Professional development
Schedule:
Afternoon shift Day shift Early shift Night shift
Supplemental Pay:
Overtime pay
Ability to commute/relocate:
Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:
Malaysian Special Skills Certificate (Preferred)
Experience:
Customer service: 1 year (Preferred) Hospitality: 1 year (Preferred)
Language:
English (Preferred) Malay (Preferred) Mandarin (Preferred)
Location:
Genting Highlands (Preferred)
Willingness to travel:
25% (Preferred)
Work Location: In person
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1108379
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Contract
-
Salary:23298.0 29501.0 USD
-
Employment StatusPermanent
-
Job LocationGenting Highlands, M06, MY, Malaysia
-
EducationNot mentioned