Front Desk Assistant (Fresh grads are welcomed!) Job in MAHSA University

Front Desk Assistant (fresh Grads Are Welcomed!)

Kuala Lumpur, M14, MY, Malaysia

https://my.mncjobz.com/company/mahsa-university

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Job Description

The Front Desk Assistant is responsible for delivering excellent customer service and ensuring smooth daily operations at the reception area of an urban living environment. This role serves as the primary point of contact for residents, guests, and visitors--handling enquiries, coordinating check-in/check-out processes, managing administrative tasks, and providing support to create a pleasant living experience.

Working Hours (Shift)

- 7.00am to 3.00pm / 3.00pm to 11.00am / 11.00am to 7.00pm

EPF and SOCSO contribution and OT entitlement

Responsibilities

Greet residents, guests, and visitors in a friendly and professional manner. Answer phone calls, emails, and messages promptly and professionally. Maintain reception area cleanliness, organization, and readiness. Keep accurate records of resident details, visitor logs, parcel deliveries, and key management. Assist in scheduling appointments, facility bookings, and maintenance requests. Handle basic documentation such as forms, reports, and correspondence. Update resident databases and maintain up-to-date occupancy records. Monitor access to the premises and ensure only authorized individuals enter. Follow emergency procedures and report incidents to management promptly. Coordinate with security and maintenance teams on any operational issues. Assist residents with enquiries, complaints, and requests, ensuring timely follow-up and resolution. Manage check-in and check-out processes for tenants and short-term guests. Provide information on facilities, house rules, neighborhood amenities, and services.

Requirements

Minimum SPM with some working experience Able to communicate in Bahasa/English
Job Type: Full-time

Pay: RM1,700.00 - RM1,900.00 per month

Education:

STM/STPM (Preferred)
Work Location: In person

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