Job Description

Company Description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. As an innovation firm in this industry, WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix ( a sister company of Jungle Ventures ), as well as private investors from Goldman Sachs and Temasek. Winning 5 awards including, Voted the Best Coworking Space of Malaysia by the Malaysia Rice Bowl Startup Awards in 2017, Coworker Member's Choice Award winner in 2018, Outstanding Incubator / Coworking Space Winner in 2018, Coworker Member's Choice Award winner for Kuala Lumpur category in 2019 and Coworker Member's Choice Awards winner with 100,000 sqft of space and growing, housing over 281 companies, we have been able to fuel collaboration on a scale never seen before in Malaysian entrepreneurship history.

WORQ's fast growth in a sustainable manner has garnered the continued support and investment from the VC world including its latest third round of financing completed amidst COVID-19 with backing from seven follow-on investors, signifying investor confidence in its potential. Its sustainability and risk management is bar none and endorsed by six of the major banks in Malaysia extending loan offers to WORQ, passing the stringent risk test of traditional banks. With a strong base, WORQ is poised to capitalize on the fast-growing flexible office market to reach its vision of making people prosper by working together. It's a massive dream, and we're working passionately to fulfill it. We can't do it alone though - this is where you come in.

Position Summary: Person in charge of the Front Desk Reception, The first face to greet and assist our Guest and Customers with a warm welcome assisting them in ways required with occasional administrative tasks.



Work Days: Monday - Friday ; Alternate Saturday

:

• Meet and greet potential and existing members when they walk into our space and assisting them with any queries
• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails)
• Register new members, guests and maintain the database of existing members
• Ensure that our event space is all prepped and assist with event logistics
• Attend to the needs of our members by providing an exceptional level of service
• Work closely with the Outlet Manager/Assistant Outlet Manager to ensure that the outlet is in great condition
• Be the Ambassador to tour our guest around our space-promoting a fun yet innovative space in Malaysia
• Answer questions and address / resolve complaints from Members or Guests
• Receive letter / packages and distributing them accordingly
• Monitor office supplies and place order when necessary
• Ad hoc projects as and when assigned by superior

• Excellent command of spoken and written English
• Excellent customer service
• Basic computer skills (Google Suite)
• Enthusiastic about learning and working in a team
• Bubbly personality and love interacting with others

• An entrepreneurial mindset
• A sharp mind and positive attitude