Delivers the brand promise and provide exceptional guest service at all times.
Provides excellent service to internal customers as appropriate.
Be familiar with the hotel's products and services and policies.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Maintains positive guest and colleague interactions with good working relationships.
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
Financial
Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information.
Operational
Meets and greets all guests and assists with registrations.
Ensures the strict control of room keys.
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
Requirements
Able to work on night shift or rotation shift.
Able to work on weekend and public holiday.
Good command in English and Bahasa Malaysia
Benefits
Night Allowance
2 Off Day Per Week
Duty Meal ,Meal Provided
Outpatient Medical
Hotels Worldwide Staff Room Rate Discount
Job Types: Full-time, Permanent
Pay: From RM1,800.00 per month
Benefits:
Maternity leave
Meal provided
Ability to commute/relocate:
Kuantan: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person
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