Job Description

Key Responsibilities

Front Desk & Customer Service:

Act as the first point of contact for students, pet owners, and visitors. Answer and manage incoming calls, WhatsApp, emails, and social media inquiries. Provide information regarding academy courses, enrolment, fees, and schedules. Manage bookings for grooming services, workshops, and training sessions. Welcome and assist visitors, ensuring a professional and friendly experience.

Administrative Support:

Maintain accurate student records, attendance lists, and course documentation. Prepare enrolment forms, invoices, receipts, certificates, and reports. Handle payments, cash collection, and petty cash management. Assist in scheduling classes and coordinating with grooming instructors. Manage filing systems (physical and digital) for academy operations.

Operational & Coordination:

Support the planning and execution of academy events, promotions, and open days. Monitor and maintain inventory of grooming tools, products, and office supplies. Ensure the reception and academy area remain clean, organised, and presentable. Follow up with clients regarding outstanding payments or renewals. Assist with any ad-hoc administrative duties as assigned by management.

Requirements

Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage. At least 1 year of experience in administration, front desk, or customer service (experience in pet-related/education industry is a plus). Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms. Strong communication skills in English & Bahasa Malaysia; Mandarin is an added advantage. Customer-oriented, professional, and able to multitask effectively. Comfortable working in an environment with animals. (Pet lover is a must)
Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person