Job Description

Job Summary:

As a Front of House Staff member at our gym, you will be the first point of contact for members and visitors, providing exceptional customer service and ensuring smooth day-to-day operations. Your role is vital in creating a welcoming, friendly, and safe environment, helping members feel valued and supported.

Key Responsibilities:

Greet and welcome members and visitors warmly as they enter the gym. Manage membership check-ins, sign-ups, and renewals efficiently. Answer phone calls, respond to inquiries, and provide accurate information about gym facilities, classes, and services. Handle member concerns or escalate issues to management when necessary. Maintain the cleanliness and organization of the reception area and front desk. Assist with scheduling appointments, class bookings, and gym tours. Process payments and manage cash/transactions accurately. Enforce gym policies and ensure member compliance with health and safety guidelines. Support gym staff and trainers with administrative tasks as needed. Monitor and restock retail items and promotional materials. Contribute to creating a positive and motivating atmosphere in the gym.
Qualifications & Skills:

Previous experience in customer service or front desk roles, preferably in a fitness or health environment. Excellent communication and interpersonal skills. Friendly, approachable, and professional demeanor. Ability to multitask and manage time efficiently. Basic computer skills, including experience with booking and payment systems. Strong attention to detail and problem-solving ability. Passion for health and fitness is a plus. Ability to work flexible hours, including early mornings, evenings, and weekends.
Working Conditions:

This role involves standing for extended periods. Interaction with diverse members and visitors. Must adhere to all gym health and safety regulations.
Job Types: Full-time, Permanent

Pay: From RM2,000.00 per month

Benefits:

Dental insurance Gym membership Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person