Job Description

Front Office & Housekeeping Supervisor

Join us at KAITE PROPERTY MANAGEMENT

, a wholly owned subsidiary of Berjaya, and a fast-paced, growing hospitality company managing short-stay homes in the heart of Kuala Lumpur.

As a

Front Office & Housekeeping Supervisor

, you will play a crucial dual role in ensuring smooth daily operations at both the front desk and in-room cleanliness. You'll lead by example, support the guest service team, coordinate housekeeping operations, and ensure that every guest enjoys a seamless and comfortable stay.

:

Supervise front office and housekeeping teams to ensure a high standard of guest service and property cleanliness. Oversee guest check-in/check-out processes, payments, and guest records with accuracy and efficiency. Respond promptly to guest inquiries, feedback, and complaints, ensuring resolution in a professional manner. Coordinate room readiness with the housekeeping team to meet check-in schedules and cleanliness standards. Conduct regular inspections of guest units and public areas to ensure they meet operational standards. Prepare daily task lists, and reports for both front office and housekeeping staff. Train, guide, and motivate team members to follow SOPs and deliver exceptional service. Manage inventory of housekeeping supplies and coordinate smart lock/key card preparations. Liaise with maintenance and other departments to report issues and follow up on resolutions.

Requirements:

At least 2 years of experience in hospitality or property management, with exposure to both front office and housekeeping operations. Strong communication skills in English and Bahasa Malaysia (additional languages are a plus). Excellent leadership, problem-solving, and organizational skills. Familiarity with OTA platforms, booking systems, and housekeeping protocols (training provided if necessary). High attention to detail with a hands-on approach. Flexible to work weekends, public holidays, and various shifts as needed.
Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

Opportunities for promotion Professional development
Work Location: In person