Job Description

Job description:

Meets with guests and provides outstanding customer service to all patients, owners, and visitors of the Rehab Centre. Assists patients and guest in a branded, friendly, proactive and efficient manner with appropriate follow-up as necessary. Knows all essential aspects of the Rehab Centre's operations. Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airports. Maintains a positive and professional relationship with all vendors and merchants. Maintains inventory and stock of supplies, brochures, and collateral for concierge desks. Provides pre-arrival support for patients arriving on packages. Facilitates correspondence with patients Acts as the site liaison for the Rehab Center.
Job Requirements:

Strong verbal and written communication skills True desire to satisfy the needs of others in a fast-paced environment Ability to interact with all patients and owners, internal and external, effectively with tact and diplomacy Ability to suggest a wide variety of local and state-wide attractions for guest entertainment Working knowledge of office software and phone systems Must be willing to work on weekend (5 days working & 2 days off)
Job Type: Full-time

Pay: RM1,800.00 - RM2,100.00 per month

Benefits:

Free parking Health insurance Maternity leave Professional development
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Customer service: 1 year (Preferred)
Work Location: In person