Job Description

JOB REQUIREMENTS:

Minimum SPM OR Diploma in Hospitality or Tourism Management, fresh graduates are also welcome to apply. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Self-starter, results oriented and also a team player. Pleasant personality with good personal grooming. Good problem solving skills. Independent and self-motivated with good communication, presentation and interpersonal skills. Willing to work on shift and public holiday.

JOB RESPONSIBILITIES:

Deliver the basic standards and provide exceptional guest service at all times. Greet all guests in a service orientated manner. Maintain positive guest and colleague interactions with good working relationships. Meet and greet all guests and assists with registrations. Personally and frequently verify that guests are receiving the best possible service during check-in and check-out. Verify arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register Hotel guests in accordance with Front Office policies and procedures. Understand rate structure and promotional rates available. Be familiar with the Hotel's products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. Provide excellent service to internal customers as appropriate. Update and efficiently maintain the current room status and to inform the Superiors, should their attention are needed. Prepare welcome cards and keys for arrival FIT guests. Work closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of Hotel guests. Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered. Ensure that guest history records are accurately maintained and all repeat guests are pre-registered. Maintain the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through. Maintain sufficient stock of all supplies, such as printing materials, forms and stationery. To initiate replenishment as and when deem necessary. Ensure the strict control of room keys. Report "Lost and Found" items. Support and embrace the spirit of "Team Work". Be familiar with the Front Office computer system. Respond to changes in the Front Office function as dictated by the industry, company and Hotel. Carry out any other reasonable duties and responsibilities as assigned.
Job Type: Full-time

Pay: From RM1,800.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave
Application Question(s):

If selected, when can you start work ?
Experience:

Hotel Reception: 1 year (Preferred)
Language:

Bahasa (Preferred) English (Preferred)
Work Location: In person