Job Description

• Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
• Friendly with a cheeky personality, possess good interpersonal and communication skills
• Strong discipline, commitment, and self-initiative
• Must be willing to work on shift including working on weekends and public holidays
• 6 full-time positions available across Klang Valley Area
• Pleasant & cheerful personality

Responsibilities

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in pre-registration and blocking of rooms for reservations.
• Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
• Understands room status and room status tracking
• Knows room locations, types of rooms available, and room rates
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by noticing housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms (if applicable).
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes (if applicable).
• Process guest check-outs.
• Performing cashier-related functions like posting charges to guest accounts, raising paid out\'s, and currency exchange (if applicable).
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette and greetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make IT necessary to move employees from their accustomed shifts to other shifts or properties.
• To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews, and other related matters pertaining to this platform.
• Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.

Benefits

• EPF & SOCSO
• Annual leave
• Medical benefits

Additional Benefits

• Allowance Provided
• Annual Leave
• Medical and Hospitalisation Leave
• EPF / SOCSO / PCB
• Training Provided
• Overtime Pay

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