Job Description

Job Summary:

We are seeking a friendly, professional, and customer-oriented

Front Office Assistant

to join our hotel team. You will be the first point of contact for our guests, responsible for creating a welcoming environment, managing check-ins and check-outs, handling guest inquiries, and ensuring a high level of guest satisfaction.

Key Responsibilities:

Greet guests warmly and professionally upon arrival. Handle check-in and check-out procedures efficiently using the hotel's property management system (PMS). Manage reservations via phone, email, and online booking platforms. Provide accurate information about hotel services, room rates, and local attractions. Handle guest complaints and resolve issues promptly to ensure guest satisfaction. Process payments and manage cash, credit card, and billing transactions. Coordinate with housekeeping and maintenance departments to fulfill guest requests. Maintain a clean and organized front desk and lobby area. Ensure compliance with hotel policies, procedures, and safety regulations.

Requirements:

High school diploma or equivalent; hospitality degree/certificate is a plus. Proven experience in a hotel front office or customer service role preferred. Proficiency in Microsoft Office and hotel management software (PMS ABS). Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Flexibility to work various shifts, including weekends and holidays. Professional appearance and a positive attitude.
Job Type: Full-time

Pay: RM1,700.00 - RM2,200.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave Professional development
Work Location: In person