Job Description

We are seeking a highly motivated Front Office Cum Reservation Assistant to join our team at the Hotel Grand Continental Kuala Lumpur. In this full-time position, you will be responsible for efficiently managing front office operations and ensuring a seamless guest experience.

Responsibilities

Greeting and assisting guests at the front desk in a friendly and professional manner. Handling guest check-ins and check-outs, including processing payments and handling guest inquiries. Managing room reservations, including responding to reservation requests, modifying existing bookings, and maintaining accurate records. Providing information about the hotel's facilities, services, and local attractions to guests. Coordinating with other hotel departments to ensure a high level of guest satisfaction. Assisting with various administrative tasks, such as data entry and record-keeping.

Requirements

Minimum 1-2 years of experience in a front office or guest services role within the hospitality industry. Excellent communication and interpersonal skills, with the ability to interact with guests in a courteous and professional manner. Strong problem-solving and decision-making abilities, with the flexibility to adapt to changing situations. Proficient in using hotel management software and computer systems. Fluency in English and Bahasa Malaysia (preferred). Positive attitude, team-oriented mindset, and a passion for providing exceptional customer service. We prefer candidates who are fluent in Mandarin to ensure excellent service for our Mandarin-speaking guests.

What we offer

At Hotel Grand Continental Kuala Lumpur, we provide a supportive and dynamic work environment where you can thrive and grow. Some of the key benefits include:

Competitive salary and performance-based bonuses Comprehensive health and wellness benefits Opportunities for career development and training Discounts on hotel stays and dining across our properties A positive and collaborative team culture
Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,700.00 per month

Benefits:

Meal provided Opportunities for promotion Parental leave Professional development
Work Location: In person