Job Description

Manage and lead both the Front Office and Housekeeping teams to ensure seamless service operations. Uphold high standards of personal grooming, presentation, and professional behavior. Maintain a positive attitude and exhibit a high level of professionalism and integrity at all times. Provide guests with accurate information about hotel services, facilities, and local attractions. Coordinate effectively with housekeeping, room service, and other departments to fulfill guest needs promptly. Respond to guest inquiries, complaints, or concerns with empathy and effective resolution strategies. Oversee all front desk operations, including reservations, guest check-ins/check-outs, and billing procedures. Ensure the hotel environment remains clean, organized, and welcoming for guests and staff. Prepare regular reports such as occupancy rates, daily revenue, and guest feedback for management review. Manage budgets and monitor departmental expenditures to ensure cost-effective operations. Ensure the confidentiality and security of guest information and financial transactions. Coordinate VIP guest arrivals, handle special requests, and support the execution of events or group bookings. Communicate company policies, procedures, and service standards clearly and consistently to staff. Demonstrate excellent problem-solving and conflict resolution capabilities under pressure.

Job Qualifications:

Bachelor's degree or diploma in Hotel Management, Hospitality, or a related field. Minimum of 3 years' experience in a front office or customer service supervisory role, preferably in hospitality. Strong leadership, communication, and interpersonal skills. Proficiency in Microsoft Office and hotel/property management systems. Proven ability to manage multiple tasks, prioritize effectively, and work under pressure. Flexibility to work varied shifts, weekends, and public holidays as required.
Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

Free parking
Work Location: In person