Job Description

JOB DESCRIPTION

Delivers the basic standards and provide exceptional guest service at all times. Maintains positive guest and colleague interactions with good working relationships. Meets and greets all guests and assists with registrations. Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests. Register hotel's guests in accordance with Front Office policies and procedures. Understands rate structure and promotional rates available. Be familiar with the hotel's products and services and policies. Ensure all complaints and requests are immediately resolved and follow through with relevant supporting departments. To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocation. Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed. Ensure welcome cards and keys for arrival FIT guests are being prepared. Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance. Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Constantly check on all forms of correspondences, such as messages / mails / parcel are promptly delivered. Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. Maintains the Daily Log Book by ensuring any unusual happenings, incidences and all important pending matters are recorded and follow through. Maintains sufficient stock of all supplies, such as printing materials, forms and stationeries. To initiate replenishment as and when deem necessary. Assists the Duty Manager in efficiently managing the department to provide a courteous, professional, efficient and flexible service at all times. Liaises with Housekeeping and other related departments on daily operation. To update and maintain efficiently the current room status and to inform the Duty Manager, should their attention are needed. Ensures that all guest information and documents are being handled in a proper manner to protect the confidentiality of guest information. To ensure that guest's room number is not given to unauthorised person as to ensure maximum security for the in-house guests. To coordinate with Housekeeping department to solve room discrepancies. To be able to propose and initiate better procedures of performing operation tasks. Ensures the strict control of room keys. Reports "Lost and Found" items. To be familiar with the Front Office computer system and coordinate with IT Manager with periodical system maintenance. Responds to changes in the Front Office function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned.

JOB REQUIREMENTS

Minimum SPM or Diploma in Tourism Management. Excellent communications skill for both written and verbal. Multiple language skills are preferred. Able to work under pressure. Self-starter, results oriented and also a team player. Pleasant personality with good organisational skills. Good problem solving skills. Independent and self-motivated with good communication, presentation and interpersonal skills.
Job Type: Permanent

Salary: From RM2,500.00 per month

Benefits:

Meal provided Opportunities for promotion
Schedule:

Evening shift Holidays Monday to Friday Night shift Rotational shift Weekend jobs
Application Question(s):

What is your current salary ? What is your expected salary ?
Experience:

Hotel Front Desk: 2 years (Preferred)
Language:

Bahasa (Preferred) English (Preferred)
Job Type: Permanent

Pay: From RM2,200.00 per month

Benefits:

Maternity leave Opportunities for promotion Parental leave
Experience:

Front desk (Hotel): 2 years (Preferred)
Work Location: In person