Job Description

PRISTINE DENTAL MEGAMALL
S-067A(2nd Floor) Mid Valley-Megamall Jalan Klang Lama 58000 Kuala Lumpur
T 03-2287 3782 F 03-2284 3482 M 017-8679454 DENTAL COMMUNICATION OFFICER JOB DESCRIPTION \xe2\x97\x8f Greet patients and establish pleasant first contact and liaise between patient and clinic
\xe2\x97\x8f Register new patients as per established office protocols, update the status quo to corresponding dentists and nurses
\xe2\x97\x8f Keep track of all waiting patients and keep informed of there treatment status
\xe2\x97\x8f Manage all inbound calls, emails, sms and communications with precise knowledge of clinic information
\xe2\x97\x8f Schedule , remind, confirm all appointments and update in the system
\xe2\x97\x8f Settle the patients for the next appointment, and handle payments .
\xe2\x97\x8f Post operative management of patients - finance, medications instructions , follow up
\xe2\x97\x8f Attend all enquiries, feedbacks and complaints escalate to respective seniors and sort solutions
\xe2\x97\x8f Manage all day to day clinic operations and administrative duties
\xe2\x97\x8f Ad-hoc duties assigned from time to time KEY COMPETENCIES \xe2\x97\x8f Good attitude is of prime importance
\xe2\x97\x8f Limits absence to work on minimum, reporting absence much ahead is crucial \xe2\x97\x8f Excellent interpersonal skills with patient centric approach
\xe2\x97\x8f Efficient communication skills and PR
\xe2\x97\x8f Initiative, teamwork and proactive
\xe2\x97\x8f Planning and organisation
\xe2\x97\x8f Information collection and management
\xe2\x97\x8f Willing to learn and adapt to clinic protocols
\xe2\x97\x8f Confidentiality and integrity centric
\xe2\x97\x8f present oneself with dignity & discipline REQUIREMENTS \xe2\x97\x8f Candidates must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field. \xe2\x97\x8f Required language(s): English, Bahasa Malaysia
\xe2\x97\x8f At least 1 Year(s) of working experience in the related field is required for this position is a added advantage \xe2\x97\x8f Required Skill(s): communication, customer service skills, adaptability, initiative, team work, information collection and management, \xe2\x97\x8f Preferably Junior Executive specialized in Public Relations/Communications or equivalent. \xe2\x97\x8f Good command over the language of English is recommended. Job Types: Full-time, Permanent Salary: RM2,000.00 - RM2,500.00 per month Benefits:

• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay

Ability to commute/relocate:

• Mid Valley City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Are you passionate about serving people ? Are you a people\'s person? can you always relate to other\'s situation ? if yes to these question you are right person for this job.

Education:

• STM/STPM (Preferred)

Experience:

• Communication skills: 1 year (Required)

Shift availability:

• Day Shift (Preferred)