Job Description

Description:

Front Office Manager- Hyatt Place Kuala Lumpur, Bukit Jalil

Come and join us in our journey as we care for people so they can be their best! We believe that being your best is about being your true self - engaged, fulfilled and ready to take on the world.

Hyatt Place Kuala Lumpur, Bukit Jalil- will mark the first Hyatt Place hotel in Malaysia. Located in Bukit Jalil, an affluent suburb located within the southern corridor of Kuala Lumpur, The hotel will feature approximately 250 guestrooms, a three-meal restaurant, Large Ballroom and 4 meeting rooms and flexible event space, Rooftop restaurant, a fitness center, and a sky pool

We are currently looking for an experienced Front Office Manager to join us as we open this exciting new hotel.

This position reports to the hotel General Manager.

We are looking for a person who will embrace this brand new property and deliver a sense of care to all our guests. A person with immense energy and passion to ensure the hotel is constantly at a high level of guest service and care.

You will be responsible for the efficient running of the Front office department in line with Hyatt Hotels Corporation\'s Corporate Strategic Priorities and procedures, whilst meeting employee, guest and owner expectations

The Front Office manager will promote an atmosphere that ensures customer and associate satisfaction. This position requires strong attention to detail, leadership skills, and the ability to effectively work with department heads, guests, and team members. You are a highly experienced Front office manager who is passionate and strongly believes the importance of ensuring the service levels and efficiency for the guest stay experience. You have an eye for details and are meticulous when it comes to service and standards. Additionally, you are a great leader who listens empathetically to your team members and one who is motivated by challenges along the way. Put a priority on ensuring a high standard of Guest Satisfaction is achieved at all times at all guest contact areas.

Must be able to manage multiple priorities in a fast-paced environment and be constantly hands on and ready to lend expertise within other departments of the hotel.

Qualifications:

Key Qualifications and requirements:

• Demonstrate a passion and proven results for coaching and leading hotel team members to achieve team success.

• Demonstrate a proven track record of leading a front office team to achieve rooms upselling performance that delivers significant percentage gain to Revpar.

• Demonstrate an ability to use a technical programs and guest service management system in order to make fact based decisions that helps in the efficient operations of the hotel

• Previous hotel experience with hotel properties that have over 250 rooms and ballroom facilities, will be preferred due to the complexity of the building and operations. Previous hotel pre-opening experience in front office operations, will be a significant added advantage and requirement for this role.

• Possess a Degree or Diploma in hospitality

• A minimum of 8 years or more work experience in a senior role within an international chain hotel front office department and have led a team of front office associates.

• Demonstrate the ability to effectively interact with people of diverse socioeconomic, cultural, and ethnic backgrounds

• Fluent in written and spoken English and Bahasa Malaysia.

• Demonstrate the ability to manage and lead hotel on-site front office functions to ensure proper fiscal management, stock management and accurate reporting and analysis for the hotel.

• Demonstrate a flair to review all monthly and annual financial statements. Investigate, review and analyze the variance explanations, with the ultimate aim of managing division expenses.

• This is a role that requires a leader who is hands on, resourceful and who leads from the front. The person leads by example and is ready to do whatever it takes to ensure the service standards and culture of care within the hotel is always at its best.

Hyatt Place Kuala Lumpur Bukit Jalil