Front Office Manager
Job Description
Supervise and lead the front office team, including receptionists, concierge, and bell service staff.
Oversee daily front desk operations to ensure efficient and courteous service.
Manage guest check-in/check-out procedures and room assignments.
Handle guest complaints and resolve issues promptly and professionally.
Monitor staff performance and provide training, coaching, and feedback.
Ensure compliance with hotel policies, procedures, and service standards.
Coordinate with other departments to ensure smooth guest experiences.
Manage front office schedules, rosters, and staffing levels.
Maintain accurate records of reservations, room availability, and guest accounts.
Prepare and submit front office reports to management.
Qualifications & Skills:
Diploma or Degree in Hospitality Management or related field. Proven experience in a front office supervisory or managerial role. Strong leadership, communication, and interpersonal skills. Excellent problem-solving abilities and attention to detail. Proficient in hotel property management systems (PMS) and Microsoft Office. Able to work under pressure and in a fast-paced environment.
Job Type: Permanent
Pay: RM5,000.00 - RM7,000.00 per month
Benefits:
Free parking Health insurance Meal allowance Meal provided
Work Location: In person
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Job Detail
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Job IdJD1131331
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:63541.0 80458.0 USD
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Employment StatusPermanent
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Job LocationKuala Lumpur, M14, MY, Malaysia
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EducationNot mentioned