Job Description

BASIC FUNCTIONS:

Responsible for the welcoming and departing of hotel guest in a courteous and efficient manner. Process all payments according to establish hotel procedures. Provide information to any guest or visitor inquiry. Personal Associates is also to be on rotation being a concierge. Overall function, to provide a personalized service by eventually becoming a BUTLER.

ESSENTIAL FUNCTIONS:

Ability to satisfactorily communicate in English and /or any foreign language with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.

Ability to provide legible communication and directions.

Ability to input and access data in the computer.

Ability to understand guest inquires and provide responses.

Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

Ability to remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.

Ability to focus on the guest needs remaining calm and courteous.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure on any arrivals and/or departures within any given period of time.

Ability to focus attention on details.

Ability to ensure security and confidentiality of guest and hotel information.

Ability to ensure security of guest room access.

Ability to remain stationary at assigned post for extended periods of time.

Ability to work cohesively with other departments and co-workers as part of a team.

Ability to practice aggressive hospitality.

Ability to create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.

Ability to work without direct supervision

Ability to maintain excellent guest relations.

Ability to ensure that all special guest needs and expectations are met and exceeded in concert with the Team Leader and Duty Manager

Ability to follow posted scheduled.

Ability to maintain excellent grooming and dress codes.

Receive, store and deliver luggage and mail for guest.

Ability to go beyond the miles and wow guest by being able to carry unusual requests such as searching for hard-to-find items.

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

Meal provided Opportunities for promotion Professional development
Education:

STM/STPM (Preferred)
Experience:

Front Office: 1 year (Preferred)
Work Location: In person