Front Office Reception
George Town, Malaysia
Job Description
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- Assigns guests to the proper rooms upon check-in
- Answers customer queries via phone, online, or in person
- Manages phone and online reservations and group bookings
- Processes customer payments and verifies credit card information
- Maintains accurate records of bookings and payments
- Communicate with housekeeping team on the current information on rooms availability status
- Maintain orderliness at the front office reception and ensure is tidy clean
- To comply with all related front office reception policies & procedures from the management
- Escalates more critical issues and concerns to supervisor/executive or appropriate teamsvices.
Job Requirements
- SPM & above
- Minimum experience of 1 year in a customer service role
- Customer-centric attitude
- Computer literate
- Highly organized
- Excellent written and oral communication skills
- Proficiency in multiple languages is a plus
- Familiar with hotel reservation software
- Firm understanding of how travel planning websites work
- Able to work rotational shifts (Morning | Afternoon | Night)
Skill Level
Fresh/Entry Level
Salary Range
RM1000 - RM2000
About Moxy International Sdn Bhd
About us - MOXY Group - we are a hotel management, marketing, distribution and development company operating properties and hotels branded as Grand Swiss Hotel, Chulia Mansion Hotel and PP Hotel exclusive boutiques and handicraft since January 2022. We are a team constantly thriving on creating solutions in order for our business to be seen and heard. With our Refurbish, Restore & Rebrand vision, we can provide outstanding lodging facilities and services to our guests.
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Job Detail
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Job IdJD911997
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGeorge Town, Malaysia
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EducationNot mentioned