Job Summary / Purpose: Accommodate guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment and to ensure high-quality guest relation among others. Hotel Front Office Job Responsibilities: 1. Has to fulfil the daily Front liner tasks such as guest registration/ check out, answering telephones, emails and reservations. Expected to be knowledgeable and capable of performing all front office tasks. 2. To act as the main liaison personnel for in-house guests / member of public in your shift. 3. Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries 4. Ensures that services are delivered in the most cost efficient manner whilst ensuring that follow the standard of service are achieved. 5. To respond and communicate directly to your immediate supervisors/ department head in any operational / disciplinary issues. 6. Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures. 7. Understands room status and room status tracking. 8. Knows room locations, types of rooms\xe2\x80\x99 available, room rates and uses suggestive selling techniques to sell room nights, increase occupancy and revenue. 9. Ensure all guest registrations are completed and correspond with Symphony system in guest information 10. To promote sales of other hotel products/ services to increase revenue i.e. Souvenir Items etc. 11. Responsible to write Daily Shift Report in log book. 12. To assist in any tasks assigned by the FOS. Hotel Front Office Qualifications / Skills / Experience: \xe2\x80\xa2 High school qualification or equivalent. \xe2\x80\xa2 Able to communicate effectively in English, proficiency in Mandarin will be added as advantage \xe2\x80\xa2 Strong written and verbal communication skills. \xe2\x80\xa2 Well-presented and professional appearance. \xe2\x80\xa2 Intermediate computer proficiency. \xe2\x80\xa2 Ability to learn on the job. \xe2\x80\xa2 Excellent customer service skills
A company involve in the hospitality and service industry, understand the employees are valuable assets to ensure the smoothness of its daily operations. Strive for good and fair working conditions for all employees.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent