Job Description

Nestled on the pristine Pantai Tengah beach, the PARKROYAL Langkawi Resort is an idyllic seaside haven where balance, simplicity and joy come to life, offering the ultimate beach holiday.

Located on the longest stretch of beach in Langkawi, PARKROYAL Langkawi Resort is a collection of 300 modern guest rooms, suites, and 7 spacious exclusive villas, equipped with unique facilities and amenities. Each private villa features a private dip pool with direct access to the beach. Dining options include a speciality restaurant, an all-day dining, an ocean view lounge, and a swim-up bar.

Take a swim at the infinity pool on level 5 overlooking the Straits of Malacca and unwind with a drink or two. Featured amenities include 24-hour front desk, business center, gymnasium and a kids\' club. Nourish your soul, body and mind with an invigorating spa treatment at our SUASANA Spa.

The Role

As the Front Office Supervisor, you will assist in management of daily Front Office operations and is responsible for managing the first impressions of our guests and, therefore, must perform the following tasks to the highest standards:

• Supervise the efficient operations of reception including check in/out procedures
• Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
• Ensure that both the Front Office Manager and Duty Manager are kept fully aware of any relevant feedback from guests and/or other departments
• Demonstrate a high level of customer service at all times
• Advise team of any special events or VIP guests in the hotel for events or for general accommodations
• Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Monitor the appearance, standards and performance of the Front Office team with an emphasis on training and teamwork
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensure team members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
• Demonstrate positive leadership characteristics, which inspire team members to exceed standards
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Act in accordance with policies and procedures when working with front of house equipment and PMS
• Follow and adhere to company brand standards
• Assist other departments wherever necessary and maintain good working relationships with team members

• 2 to 3 years of working experience in similar capacity of 4 or 5 star hotel/resort property
• Good command of both spoken and written English and Bahasa language. Other languages i.e. Mandarin is an added advantage
• Positive and outgoing attitude
• Commitment to delivering a high level of customer service
• Excellent grooming standard
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Experience in OPERA Cloud is an added advantage
• Desire to progress within the Hospitality industry

Pan Pacific Hotels Group