Job Description

This position contributes to

LUCKIN COFFEE MALAYSIA

success by providing legendary customer service to all customers. This job creates the Excellence Consumer Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment. Models and acts in accordance with LUCKIN COFFEE MALAYSIA guiding principles.

Summary of Key Responsibilities

Essential job functions include but are not limited to the following:

Acts with integrity, honesty and knowledge that promote the culture, values and mission of LUCKIN COFFEE MALAYSIA. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Follows LUCKIN COFFEE MALAYSIA operational SOP, to ensure the safety of all partners during each shift. Maintains regular and punctual attendance

Requirements:

Candidate must possess at least a Secondary School/SPM certificate in any field Good command of both written and spoken English and Malay Good interpersonal skills, energetic and willing to learn new knowledge Non-Barista experience candidates are welcome to apply as training will be provided A valuable team player and able to work independently Possess own transport and willing to travel Malaysian Citizen or Permanent Resident Can commit for the long-term Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or public holidays Able to work in a fast pace working environment

Benefits:

Annual leave and others (medical, hospitalization, others leave) Medical benefits Dental benefits Partner discounts Career progression pathways available

WalK in Interview will be done at HQ -

Level 16, Menara Hextar, No. 8, Jalan Damansara,

Empire City, PJU 8, Damansara Perdana,

47820 Petaling Jaya, Selangor Darul Ehsan.

Office is open Monday - Friday except for PH from 9am to 5pm

Send your resume to: luckinmalaysia@hextarindustries.com

For inquiries, WhatsApp us:

http://wasap.my/60146479600/luckincoffeeMY Open to Malaysians only as per current hiring policy.
Kindly take note that only shortlisted candidates will be contacted for interview. Thank you!

Job Type: Full-time

Pay: RM1,800.00 - RM2,500.00 per month

Benefits:

Health insurance Maternity leave Opportunities for promotion Professional development
Work Location: In person