Job Description

UNICEF works in over 190 countries and territories to save children\'s lives, defend their rights, and help them fulfill their potential, from early childhood through adolescence.At UNICEF, we are committed, passionate, and proud of what we do. Promoting the rights of every child is not just a job - it is a calling.UNICEF is a place where careers are built: we offer our staff diverse opportunities for personal and professional development that will help them develop a fulfilling career while delivering on a rewarding mission. We pride ourselves on a culture that helps staff thrive, coupled with an attractive compensation and benefits package.Visit to learn more about what we do at UNICEF.For every child, hopeVisit our UNICEF Malaysia to learn more about what we do at UNICEF locally.How can you make a differenceThe incumbent will be responsible for providing leadership and strategic guidance in the areas of Donor Care, Retention, and Value Maximization to optimize fundraising and revenue potential while strengthening operational systems and mechanisms to enhance UNICEF\'s strategic private sector individual fundraising. This role is critical in driving the long-term strategic planning, development, and implementation of activities aimed at maximizing donor lifetime value (LTV) and minimizing attrition, with a strong focus on digitalization and innovation in donor experience. Leveraging the newly implemented technology, including Salesforce and Marketing Cloud, the incumbent will oversee the development and execution of an omnichannel Donor Experience that ensures a donor centric, consistent, and engaging strategy across all communication channels. This involves compiling and analyzing relevant data from individual donors\' performance to inform strategic planning and optimize donor experience efforts. Additionally, the post holder will lead and guide the Donor Experience team in developing core and technical competencies, providing training, and building staff skills and capacities. The incumbent will facilitate and support cross-sectional collaboration between fundraising, communications, and programmes, ensuring synergy in advocacy, messaging, and communications with the public. All efforts will be aligned with UNICEF\'s brand and focused on promoting UNICEF\'s mission and mandate for children.Key Accountabilities

• Strategic Planning and Execution
• Technology Management and Omnichannel Strategy
• Collaboration with Suppliers and Agencies
• Innovation, digitalization, and Continuous Improvement
• Team Leadership and Development
• Compliance and Governance
• Reporting and Monitoring

If you would like to know more about this position, please review the complete here:To qualify as an advocate for every child you will have\xe2\x80\xa6Minimum requirements:

• Education: An advanced university degree (master\'s degree or equivalent) in one of the following fields is required: Business Administration, Marketing, Fundraising or a related field. Additional professional qualifications in customer care, fundraising and/or marketing would be an asset.*A first level University Degree in relevant fields with additional two (2) years of experience may be accepted in lieu of the advanced University Degree
• Work Experience: A minimum of 5 years of professional experience in managing donor/customer, loyalty/retention programme together with proven track record in driving income growth. Equivalent direct marketing experience in a commercial context will be considered as qualifying experience.
• Language Requirements: Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Desirables:

• Proficiency in both digital analytics and cross-channel CRM systems (i.e., Google Analytics, Salesforces Marketing Cloud)
• Experience using tools and dashboards for analysis, testing, optimization and decision-making (e.g. GA4, Looker, PowerBI, Tableau, CRO tools)

For every Child, you demonstrate...UNICEF\'s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter:The UNICEF competencies required for this post are\xe2\x80\xa6(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3) Drive to achieve results for impact(4) Innovates and embraces change(5) Manages ambiguity and complexity(6) Thinks and acts strategically(7) Works collaboratively with others(8) Nurtures, leads and manages peopleFamiliarize yourself with and its different levels.UNICEF is committed to , and encourages all candidates, irrespective of gender, nationality, religious or ethnic background, and persons with disabilities, to apply to become a part of the organization. To create a more inclusive workplace, UNICEF offers paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. Click to learn more about flexible work arrangements, well-being, and benefits.According to the UN Convention on the Rights of Persons with Disabilities (UNCRPD), persons with disabilities include those who have long-term physical, mental, intellectual, or sensory impairments which, in interaction with various barriers, may hinder their full and effective participation in society on an equal basis with others. In its Disability Inclusion Policy and Strategy 2022-2030, UNICEF has committed to increase the number of employees with disabilities by 2030. In UNICEF, we provide for work-related support requirements of candidates and employees with disabilities. Also, UNICEF has launched a Global Accessibility Helpdesk to strengthen physical and digital accessibility. If you are an applicant with a disability who needs digital accessibility support in completing the online application, please submit your request through the accessibility email button on the UNICEF Careers webpage .UNICEF does not hire candidates who are married to children (persons under 18). UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check, and selected candidates with disabilities may be requested to submit supporting documentation in relation to their disability confidentially.UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station is required for IP positions and will be facilitated by UNICEF. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be canceled.Remarks:As per Article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity.UNICEF\'s active commitment to diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable person with disabilities are encouraged to apply.Government employees who are considered for employment with UNICEF are normally to resign from their government positions before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.UNICEF does not charge a processing fee at any stage of its recruitment, selection, and hiring processes (i.e., application stage, interview stage, validation stage, or appointment and training). UNICEF will not ask for applicants\' bank account information.All UNICEF positions are advertised, and only shortlisted candidates will be contacted and advance to the next stage of the selection process. An internal candidate performing at the level of the post in the relevant functional area, or an internal/external candidate in the corresponding Talent Group, may be selected, if suitable for the post, without assessment of other candidates.Additional information about working for UNICEF can be found .Compensation & Benefits Package:Advertised: 17 Oct 2024 Singapore Standard Time
Deadline: 10 Nov 2024 Singapore Standard Time

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