Job Description

Job title :GBS (Global Business Services), Customer Invoice to Cash (CI2C) Senior Collections Analyst Our Team At Sanofi Consumer Healthcare (CHC), we have one shared mission - we work passionately, every day, to \'serve healthier, fuller lives\' now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees\' mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people\'s interests - our consumers, our customers, healthcare professionals, and our employees - across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best. CHC Global Business Services will be managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the following end-to-end processes: People Services, Account to Report (A2R), Source to Value including tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM). JOB PURPOSE: Deliver collections management services to CHC as per their respective Service Level Agreements (SLAs) Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions Dispute & Claims management activities Address operational issues and follow through to resolution in an effective and timely manner Deliver operational KPIs and comply with Sanofi policies and guidelines KEY RESULTS/ACCOUNTABILITIES: Operation Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements Collection Management services: Review AR ageing reports Perform collection & dunning Determine appropriate escalations & follow-up actions as per defined process Dispute & Claim Management - qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility Contribute to business and customer collection strategy reviews Execute in compliance with Sanofi policies and guidelines Complete all activities as per the global Core Model and operational KPIs Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope Document Core Model process knowledge (Level 6/7) relating to collections management Participate in process automation initiatives and ensure seamless adoption and transition KEY WORKING RELATIONSHIPS: Head of Credit Management & Collection Credit &Revenue Partners SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS: Functional Basic understanding of Customer invoice to Cash process and activities Basic knowledge of collections & receivable activities Good business acumen Strong deductive and analytical skills Technical Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage) Knowledge of Microsoft Office Interpersonal Ability to interact with internal and external clients in a professional manner Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset Good communication skills Attentive to customer needs and feedback Ability to organize, prioritize and structure the tasks for oneself Attentive to detail and works with precision Background Graduate degree in accounting or finance 3-5 years experience in Collections Management preferably in an international multicultural environment Fluent in English Key Dimensions The Senior Collections Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers. This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence. Better is out there. Better medications, better outcomes, better science. But progress doesn\'t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\'s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our and check out our Diversity Equity and Inclusion actions at ! At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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