Job Description

Job title: GBS (Global Business Services), People Services Supervisor - South Asia, Consumer Healthcare Our Team: At Sanofi CHC, we have one shared mission- we work passionately, every day, to \'serve healthier, fuller lives\' now and for the generations to come. Everything we do is centred around people - our consumers, our customers, healthcare professionals, and our employees - across the world. We are on an exciting journey as we have created a fully standalone CHC Business Unit (separating the Business Unit from our Pharma company heritage, processes etc), to create an agile, consumer-centric and responsive organization to deliver our ambition: to become the best Fast Moving Consumer Health (FMCH) company In & For the world. In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES (PPL). Therefore, GBS PEOPLE SERVICES Regional Head is looking for GBS South Asia People Services Supervisor . For PEOPLE SERVICES, the key missions expected from this role are: Build the operational PEOPLE SERVICES team Supervise knowledge transfer from SBS Lead country cluster operations About Growing with us: The following details activities will be the main activities of the role, but special projects will be added regularly based upon the evolving priorities of GBS: Support implementation of the 5 GBS PEOPLE SERVICES pillars for the countries cluster: Employee Life Cycle (ELC) : from hiring to retiring. Master Data Management (MDM) : GBS PEOPLE SERVICES team is responsible for data accuracy and data completeness according to the core model. Time to Pay (T2P) : GBS PEOPLE SERVICES is collecting input from different channels, entering into systems or sharing securely with vendors, controlling as per legal rules and internal controls requirements, before managing post payroll activities. Local benefits management is part of GBS PEOPLE SERVICES scope of services. Connect to Resolve (C2R) : GBS PEOPLE SERVICES team is responsible for knowledge articles that help employees to find answers to their queries at their fingertips. According to define process and SLA, GBS PEOPLE SERVICES is providing feedback on employees\' requests. External Workforce (EWF) : GBS PEOPLE SERVICES team is in charge of collecting and reporting on EWF data Lead the country gap analysis together with the project team to identify potential deviations and action plan Coordinate Local Service Agreement when required Follow risks, identify mitigation actions, escalate when required Cascade the vision from global GBS vision to operational teams Manage talents within the Hub and localized in country (if any) Manage local vendors . Ensure proper governance process is in place, KPIs and SLAs are implemented, contract is compliant with exit option and penalties, BCP is in place and available to CHC Manage individual and team performance . Apply performance assessment based on results and alignment to Sanofi Play to Win values. Manage regional and local stakeholders Provide expertise and arbitrate if needed. Ensure alignment with the other CHC PEOPLE SERVICES Cluster head within the region and with the other regions. Manage user experience: communicate regularly on successes, Ensure Target Operating Model is applied in all countries in scope Promote Workday and Self Services (employees and managers) Work in Continuous Improvement mindset Responsible for Compliance of GBS PEOPLE SERVICES local teams to prevent fraud, errors or illegal activities. Support financial planning : prepare budget, track internal and external costs, report on monthly basis Coordinate or lead any global or regional initiatives in the region. This could be automation, vendor change, new HR policy, new Finance process, data quality campaign, new global reporting Soft skills: Senior leadership profile with strong personality and a track record of having managed large teams and operations across Europe Strong self-organisation skills and project leadership experience Track record of executional excellence: moving with fast lead-time from idea to action Ability to think strategically, take a helicopter view and develop a compelling vision, but also be able to dive deep into operational problems when required - focus on impact and results Ability to decide even under high pressure and inspire the team to keep up with the fast-changing environment during transition Authentic, collaborative and mindful leader, diligent to earn respect from the existing teams holding one-self responsible and accountable for the overall success within his team and towards senior management and internal customers Lean management mindset to deliver value to customers Mindset of challenging the status quo and exploring more effective ways of working through deployment of a \'fail-fast and learn\' culture Ability to build effective teams through mutual understanding of the targets in a complex and fast changing environment Ability to shape culture, shape GBS sense of belonging, motivate a group of people to work towards a common set of goals aligned with the overall BT mind set Highly skilled listener, able to stay ahead of the change curve/journey impacting his/her team, internal customers and partners. Being able to manage own and other\'s emotions in high-pressure conversations Excellent communicator with an ability to discuss on different levels within Sanofi and externally ensuring an impactful communication. Ability to facilitate and steer difficult conversations to sustainable outcomes and move to action Strong problem solving and conflict management skill Very good understanding of HR Business Partner, HR COE, HR operations model and their interactions to bring value to business Technical skills: Previous experience with Workday or similar Global HR systems Education: Graduate or Master\'s degree with HR or Business Administration, or Other Specific qualification and accreditation deemed to be equivalent (essential) Minimum of 5 years of experience in HR Services or Service Operations environment Minimum of 3 years of experience managing large teams ( 5 team members) Several years of experience with HR and HR Services transformation projects Experience of partnering successfully with third party partner(s) Experience of embracing and delivering change within a multicultural organization Languages: Excellent written and verbal communication skills in English This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence. Better is out there. Better medications, better outcomes, better science. But progress doesn\'t happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\'s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our and check out our Diversity Equity and Inclusion actions at ! At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

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