Job Description

Job title: GBS (Global Business Services), People Services Employee & External Lifecycle Senior Specialist, Japan

• Location: Kuala Lumpur, Malaysia.
• Flexible working: 60% home 40 % office
• Job type: Permanent

About the job

Our Team: At Sanofi Consumer Healthcare (CHC), we have one shared mission\xe2\x80\x93 we work passionately, every day, to \xe2\x80\x98serve healthier, fuller lives\xe2\x80\x99 now and for the generations to come. Everything we do is centred around people \xe2\x80\x93 our consumers, our customers, healthcare professionals, and our employees \xe2\x80\x93 across the world.

We are on an exciting journey as we have created a fully standalone CHC Business Unit (separating the Business Unit from our Pharma company heritage, processes etc), to create an agile, consumer-centric and responsive organization to deliver our ambition: to become the best Fast Moving Consumer Health (FMCH) company In & For the world.

In October 2020, Global Business Services (GBS) was established as a new transversal, multi-disciplinary function. GBS is managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery.

In 2022, Sanofi board confirmed the need of establishing an autonomous GBS organization by extending to a new Service Line: PEOPLE SERVICES (PPL).

Therefore, GBS PEOPLE SERVICES Regional Head is looking for an Employee and External Life Cycle Senior Specialist Japan. For PEOPLE SERVICES, GBS will be covering the following areas of the process:

• Organization & Employee Master Data: data accuracy and data completeness
• Employee Life Cycle Management: from hiring to retiring, including contract and job changes
• Employee queries: global and local articles, ticketing
• External Workforce: data management, onboarding and offboarding
• Transversal: reporting, compliance, continuous improvement

The Employee and External Life Cycle Senior Specialist reports to the GBS HR Services Cluster or Country Head. The position will work closely with the SBS People Services Time and Payroll team and also HR, Legal, Compliance, Digital, third-party providers.

We have junior to senior opportunities within our growing team.

About Growing with us

Main responsibilities

During the first months of the HR Services team creation, the Employee and External Life Cycle Senior Specialist will support the knowledge transfer and system testing activities from Sanofi teams. This will include documentation and work shadowing.

Once live for a given country/region, the following details activities will be the main activities of the role, but special projects can be added regularly based upon the evolving priorities of GBS:

Employee Life Cycle

• Manage Entry, contract event, Leave Of Absence, career moves, Exit, International hiring and moves, reporting\xe2\x80\xa6
• Liaise with HR, managers, Digital, Facilities, Security whenever needed

Employee Queries

• Manage and promote articles available as Self Service \xe2\x80\x93 Level 0
• Ensure a customer experience when responding to employee queries, as Level 1
• Apply the Service Level Agreement and monitor KPIs

External Workforce

• Once selected, update the system with EWF data
• Manage on and offboarding
• Manage queries related to External Workforce
• Manage EWF reporting
• Liaise with HR and Procurement whenever needed

Transversal

• You will closely work with PEOPLE SERVICES Payroll Specialists applying our global Core Model
• The Employee and External Life Cycle Senior Specialist will actively contribute to a great Employee Experience: assist candidates and employees with all the available self-services, assist managers and HR partners in their day to day administrative tasks
• The Employee and External Life Cycle SeniorSpecialist shall contribute to our Continuous Improvement process by providing feedback on known issues, propose ideas, take initiatives, share best practices
• The Employee and External Life Cycle team is also impacted by business initiatives such as new merger or acquisition, divestiture, new technology, outsourcing projects\xe2\x80\xa6

About you Experience:

• Experience in Human Resources or customer service or care experience within a shared service environment
• Experience with multicultural organization
• Experience with transformation projects (technical and/or functional)
• Experience with case management application(s)

Soft skills:

• Self-organization skills, prioritizes effectively
• Strong communication and customer services skills
• Capable of handling difficult situations by demonstrating professionalism and confidentiality
• Ability to work with a team to create effective strategies and meet team goals
• Customer oriented mindset

Technical skills:

• General knowledge of Human Resources policies and procedures
• Previous experience with Workday or similar Global HR systems

Education:

• BA/ BSc or Equivalent in HR or related discipline

Languages:

• Excellent written and verbal communication skills in English and Japanese

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi