Job Description

• Performs routine business processing transactions, which are non-repetitive and may involve independent thinking, including data-entry in system, issuing policy documents and billing premiums based on set guidelines. Involve analysis and investigation during handling the account.
• Review, evaluate, verify and process work for multinational business. This includes calculation of taxes / adjustments, billing premiums and issuing policies to the client.
• Communicates, both verbally and/or in writing to Producing Office, Multinational Risk Practitioner, Underwriter or clients to collect information for policy issuances.
• Organizes and maintains electronic databases. Performs data input and maintenance.
• Review, investigate and rectify all the rework issue if any.
• Respond to queries by Clients, Producing Office or Underwriters.
• Updates Payments for policies and may have to communicate with other departments such as Finance / Accountings and RISO to obtain updated payment information.
• May also function as trainer for other staff.
• Review, investigate and rectify all the rework issue if any.
• Responds to general client and broker queries via email and calls.
• Need to involve with the weekly, monthly call with the business, regional on the outstanding accounts.
• Preparing reports as and when required by management

• Willing to work on shift according to the region supported inclusive of working during Malaysia holidays.
• Fluent in written and oral English communication.