Job Description

Baiwei Minibowl Hiring! Full Time General Manager in WP Kuala Lumpur - Ricebowl
e.target.src = 'https://files.ajobthing.com/assets/premium-job/premium-default-banner.png'" class="object-contain aspect-companyBanner w-full" data-v-181b4706>
General Manager
Report
Follow
Undisclosed
,
More than 40 have applied to this job
Posted a day ago Closing 13 Apr 2025
More than 40 have applied to this job
Save
Apply
Requirements

• Bachelor's Degree in Business Administration or a related field.
• Fluent in English; proficiency in additional languages is an advantage.
• Advanced certifications or an MBA is an advantage.
• Minimum of 10-15 years of experience in the F&B industry, with at least 5 years in a senior management position.
• Proven track record of driving revenue, optimizing financial performance, and managing large, diverse teams.
• High-level leadership and decision-making abilities with the capacity to inspire and influence.
• Strong business acumen with expertise in financial management, strategic planning, and market analysis.
• Exceptional Interpersonal and Communication skills, with the ability to build relationships across cultural and organizational boundaries.
• Advanced knowledge of F&B operations, including sales, marketing, revenue management, and guest services.
• Proficient in hospitality technology systems and financial reporting tools.
• Work location at Bukit Jalil

Responsibilities
Leadership & Team Management

• Lead, inspire, and manage a diverse team of executives and non-executives to achieve departmental and organizational goals.
• Establish a culture of excellence, accountability, and continuous improvement throughout the outlets.
• Foster an environment of collaboration, respect, and innovation, ensuring all employees are motivated and aligned with the company's vision and values.
• Provide mentorship, coaching, and professional development opportunities to team members, cultivating future leaders.

Business Strategy & Growth

• Develop and execute strategic plans to achieve revenue and profit targets, ensuring alignment with corporate goals.
• Drive business growth by identifying new opportunities in the luxury and international hospitality markets.
• Build and maintain relationships with key stakeholders, including corporate partners, investors, and local authorities, to enhance the hotel's reputation and profitability.
• Oversee sales and marketing efforts, ensuring campaigns effectively target key market segments and yield measurable results.

Financial Management

• Prepare and manage the all outlets' annual budget, ensuring financial targets are met or exceeded.
• Monitor key performance indicators (KPIs) and implement strategies to optimize performance.
• Analyse financial reports to identify trends, opportunities, and areas requiring improvement.
• Ensure effective cost management across all departments without compromising quality or guest satisfaction.

Operational Excellence

• Oversee all outlet operations, including rooms, food and beverage, events, and support services, ensuring smooth and efficient functioning.
• Implement and maintain luxury service standards that exceed guest expectations and enhance brand loyalty.
• Regularly review operational procedures and policies to ensure compliance with local regulations and corporate standards.
• Utilize technology and innovation to improve operational efficiency and guest experience.

Guest Experience & Brand Management

• Ensure a consistent delivery of exceptional guest experiences, fostering a culture of service excellence.
• Address guest feedback promptly and effectively, using insights to improve offerings and service standards.

Compliance & Risk Management

• Ensure adherence to all legal, safety, and brand standards across the property.
• Mitigate operational risks by implementing robust risk management and emergency response procedures.

Benefits

• EPF
• SOCSO
• Annual leave

Skills
Leadership Decision Making Communication Interpersonal skill
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.