Job Description

A different way to stay Kimpton Hotels & Restaurants is the avant-garde of lifestyle luxury. We create bespoke, design-led destinations where local creatives and far-flung connoisseurs mingle effortlessly. All Kimpton spaces are bound together by warm, genuine service, superlative style and addictive irreverence. They\'re designed with caring intent to inspire vibrant communities stirring up human connections, in partnership with some of the best local minds, from designers and creators to coffee roasters and activists. Arriving in 2025 Kimpton Kuala Lumpur @ The Exchange will offer over 450 Rooms and Suites along with multiple Restaurant, Bars and Meeting spaces within the The Exchange TRX which is a 17-acre integrated development set to become one of Asia\xe2\x80\x99s leading lifestyle hubs Role Purpose As General Manager you will lead the pre-opening and then manage the day-to-day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You\xe2\x80\x99ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area. Key Accountabilities People

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel\xe2\x80\x99s service philosophy.
• Develop, implement and monitor team member succession planning to ensure future bench strength.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee HR related actions in accordance with company rules and policies.

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards.
• Drive improvement in guest satisfaction goals.
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations.
• Speak to guests \xe2\x80\x93 ask for their feedback and build relationships.

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets.
• Analyse financials to drive revenues, future profitability and maximum return on investment.
• Use distribution channels and technology platforms to drive revenue and maximise market share.
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property\xe2\x80\x99s market leadership position.

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets.
• Act as public relations representative to raise awareness of hotel and brand in local community.
• Drive team member involvement in community organisations, activities and businesses.
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel\xe2\x80\x99s carbon footprint.
• Perform other duties as assigned. May also serve as manager on duty.

Key Skills & Experiences

• Bachelor\xe2\x80\x99s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
• Five to ten years\xe2\x80\x99 of prior luxury or lifestyle hotel management experience, or equivalent combination of education and experience.
• Experience required in a capital city top luxury or lifestyle hotel
• Must speak fluent English.
• Other languages preferred.

At IHG, we\xe2\x80\x99ve made a promise. As one of the world\xe2\x80\x99s leading hotel groups, we\xe2\x80\x99re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected \xe2\x80\x93 wherever they are in the world. Want to be part of the journey? Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let\xe2\x80\x99s Go Further Together. Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today and let\'s #GoFurtherTogether.