Job Description

Mohon
Company Highlights

• Room to Grow with the Company
• Flexible & Adaptive Work Culture
• Respectful & Safe Workplace

Lokasi Kerja

• Persiaran Sepang Cyberjaya Selangor Malaysia 63000

Penerangan Kerja
Kelayakan
Industry: Book Publishing / Creative
Company Size: SME (10 team members)
The General Manager (GM) is responsible for overseeing the overall operations, performance, and coordination of all departments within the company, including Operations, Finance, Marketing, and Creative.
This role acts as the right hand to the Founder, translating vision into execution, ensuring smooth daily operations, healthy cash flow, team accountability, staff management and KPI and sustainable business growth.
The GM must be hands-on, adaptable, and comfortable working in a fast-moving SME environment.
Tanggungjawab
1.? ?Overall Management & Leadership
Oversee daily operations across all departments to ensure alignment with company goals.
Act as the main coordinator between Operations, Finance, Marketing, and Creative teams.
Ensure tasks, timelines, and deliverables are executed efficiently.
Support the Founder in strategic planning and decision-making.
Build a positive, disciplined, and accountable work culture.
2.? ?Operations & Workflow Management
Monitor project timelines for publishing, launches, events, and campaigns.
Improve internal workflows, SOPs, and communication systems.
Ensure operational readiness for key events (e.g. book launches, fairs, campaigns).
Identify bottlenecks and resolve operational issues promptly.
Coordinate manpower planning, task delegation, and workload balance.
3.? ?Finance & Business Oversight
Work closely with Finance to monitor cash flow, expenses, and budgeting.
Ensure basic financial discipline across departments.
Review monthly financial summaries and flag risks or inefficiencies.
Support implementation of financial systems such as budgeting, costing, and bookkeeping.
Assist in compliance matters (e-invoice, basic tax coordination, documentation flow).
4.? ?Marketing & Sales Coordination
Align marketing strategies with business and sales targets.
Monitor performance of campaigns, launches, and promotional activities.
Ensure marketing execution is on-brand, timely, and goal-driven.
Coordinate between marketing and creative teams to ensure smooth content delivery.
Review KPIs and performance metrics with the team.
5.? ?Creative & Publishing Support
Act as a bridge between creative vision and business execution.
Ensure creative projects (books, visuals, IP assets) meet timelines and quality standards.
Support publishing schedules, approvals, and production coordination.
Maintain balance between creative freedom and commercial viability.
6.? ?Team & People Management
Supervise team leads or representatives from each department.
Conduct basic performance check-ins and feedback sessions.
Support hiring, onboarding, and team development when needed.
Handle basic HR coordination (attendance discipline, task accountability, team morale).
Encourage skill growth and cross-department collaboration.
7.? ?Reporting & Internal Communications
Prepare and present regular operational, performance, and financial summary reports to the Founder and Directors.
Track key business metrics, risks, and action items, and escalate issues when required.
Coordinate management meetings, prepare agendas, and document key decisions and follow-ups.
Act as a communication bridge between Directors, leadership, and internal teams to ensure alignment and accountability.
Required Skills & Qualities
Strong leadership and coordination skills.
Good understanding of SME operations.
Comfortable managing multiple departments at once.
Able to balance creative and business priorities.
Organized, proactive, and solution-oriented.
Strong communication and decision-making skills.
Able to work hands-on, not just manage from afar.
Preferred Background
Experience in operations, management, or project coordination.
Experience in publishing, creative, media, or content-driven companies is an advantage.
Familiarity with SME financial basics and operations.
Comfortable working in a small, fast-growing team.
What This Role Is (and Isn't)
Hands-on leadership role
Strategic + operational execution
Not a purely administrative role
Not a large-corporate, siloed position
Manfaat

• Annual Leave
• EPF
• SOCSO
• Performance Bonus

Kemahiran
Leadership Business Management Organized Decision Making Communication Event Planning
Peringatan Penting
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Skills Required