Job Description

Reqroots is a leading recruitment or job agency in Coimbatore providing manpower solutions to both IT and Non -IT sectors. Reqroots provides a unique blend of specialist recruitment, research and HR support. Our workforce culture is equipped so as to understand our responsibility, to change our mechanism from time to time and to keep pace with the changing employment scenarios. We partner with our clients with a passion to find right people to grow their business. The Role Your Responsibilities Will Include Serve as a subject-matter expert in building speech enabled IVR applications with Composer. Prepare detailed specifications to develop, maintain, and code IVR applications. Ensure IVR applications meet industry standards and technical specifications; performs technical analysis and component delivery. Integrate IVR flows with Nuance speech recognition utilizing external grammars. Work closely with telecom and IT architecture teams to design and document technical solutions. Update technical specifications and other necessary technical documentation throughout the project\'s development life cycle. Fully test all code being released prior to application certification testing. Assist in resolving code defects. Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player. Ideal Profile Skills And Qualifications Graduation/Post graduation in computer science/engineering 4-6 years of working experience with Genesys framework, Genesys Voice Platform, Genesys Composer, Java script, VXML, Grammar builder 4-6 years of working experience with Nuance Tier 2 Grammar development Strong knowledge of Nuance Platform Expertise with enterprise voice network infrastructures Excellent communication, analytical and problem-solving skills Experience in applications and systems engineering development, database and middleware technologies, programming/systems analysis Experience in Nuance NDM, Genesys Voice Platform, Genesys, Genesys Composer Experience with Nuance Grammar development Experience with Nuance environment Experience with ASR engines -Ex. UniMRCP with Google DialogFlow etc., Experience with GVP Java APIs, J2EE, JavaScript and JSON Experience with implementing complex solutions involving Web Services, SOA, VXML Typically has 8 years of programming/systems analysis, SME level experience and 5-7 years of relevant experience with emphasis in applications and systems engineering development, database and middleware technologies Ability to coordinate with Business teams and identify potential enhancements to increase self-service IVR containment and decrease call center deflection rate Ability to draft Roadmaps based on business requirements Ability to code IVR applications solutions using Genesys Composer and GIA Microapps Should be able to assist in analyzing logs and resolving production issues Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner What\'s on Offer Work within a company with a solid track record of success Leadership Role Great work environment

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