Job Description

Responsible for the resolution of internal customer queries regarding benefits and other internal programs. Gathers and clarifies feedback and other information from internal customers through various methods, researches relevant guidelines, and responds to inquires promptly. In dealing with more complex queries, may be involved with other customers within or across different functions. Provides coaching, influencing, and dispute resolution strategies to managers and other customers regarding company or benefits policies.Qualifications The candidate should have a bachelor\'s degree in Business Administration, Human Resources, Industrial/Systems Engineering preferably. Contact Center experience is desired as well as 3-year of HR experience. BPM, analytical and excel skills are a must. Other qualifications: Good interpersonal skills are key as these will help the Analyst to give advisors feedback in a positive, constructive way that will encourage performance improvement Being analytical will enable the Quality Analyst to better spot trends and identify areas for improvement, both in terms of advisor and call center performance Good interpersonal skills are key as these will help the Analyst to give advisors feedback in a positive, constructive way that will encourage performance improvement Good analytical skills to better spot trends and identify areas for improvement, both in terms of advisor and call center performance Organization and planning to go through lots of information in a structured way Relentless Customer Focus Strong HR business acumen Intermediate Microsoft Excel and MS Office Excellent communication Result oriented with outstanding attention to details, great customer service Collaboration and process orientation Problem-solving skills are required. The ability to handle customer and system issues are essential. Inside this Business Group Intel\'s Human Resources group is responsible for hiring, developing and retaining the best and brightest employees while continuing to strengthen the company\'s culture and values. Intel Human Resources provides first-rate, cost-effective services and support to employees worldwide and is dedicated to advancing Intel\'s business goals.Posting Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.Benefits We offer a total compensation package that ranks among the best in the industry. It consists of competitive pay, stock, bonuses, as well as, benefit programs which include health, retirement, and vacation. Find more information about all of our Amazing Benefits here: Working Model This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. In certain circumstances the work model may change to accommodate business needs.

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