Job Description

Global Accounts Customer Ops Advisor - AP Region
General Information
Req #
WD00078578
Career area:
Sales Support
Country/Region:
Malaysia
State:
Selangor
City:
Petaling Jaya
Date:
Friday, February 21, 2025
Working time:
Full-time
Additional Locations:

• Malaysia - Selangor - Petaling Jaya

Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our .
Description and Requirements
Our Global Account segment encompasses key industry players. They receive dedicated support through specialized account teams and additional global resources to ensure consistent customer coverage and satisfaction.
We are seeking a detail oriented, and team focused Global Accounts Customer Ops Advisor - AP Region to support our Global Accounts AP Sales and Global Project Management teams in optimizing sales processes, improving efficiency, and driving operational execution. This role plays a critical part in enabling Sellers to focus on selling, communicating, and educating teams on our capabilities while driving on-demand projects and strengthening customer relationships.
The Global Accounts Customer Ops Advisor - AP Region is expected to problem-solve and take initiative while managing a variety of requests and tasks. The ideal candidate is detail-oriented, an excellent communicator, able to work independently, and results-driven.
Key Responsibilities:

• Sales Support & Process Optimization: Assist Sellers with quoting, proposals, contract management, and operational execution.
• Operational & Project Coordination: Align internal and client resources across functions and regions to drive seamless execution of key initiatives and on-demand projects.
• Training & Enablement: Educate teams on GA capabilities and best practices to enhance alignment and efficiency.
• Process Improvement: Identify inefficiencies and collaborate with experts to develop and refine workflows.
• Customer Success & Communication: Support global customer operations, onboarding, product transitions, and serviceability while ensuring smooth stakeholder engagement.

Who You Are:

• A highly organized and proactive professional who excels in sales operations and process optimization.
• A strong communicator who can effectively educate and align teams on sales capabilities and best practices.
• A problem-solver who can drive operational improvements and support global customer initiatives.
• A team player with the ability to coordinate across multiple functions and regions.

This role is ideal for someone who enjoys optimizing sales operations, driving customer success, and contributing to a high-performance sales team.
Additional Locations:

• Malaysia - Selangor - Petaling Jaya

• Malaysia

• Malaysia - Selangor

• Malaysia - Selangor - Petaling Jaya