Job Description

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Client Background:

Our client is an IT consulting firms across 21 industries, provide comprehensive, scalable and sustainable IT and business consulting services globally.

Industry: Consulting company

Location: Penang (Client Site)

Headcount: 1

Tenure: Contract

Remuneration: Basic + Shift allowances

Responsibilities:

Verify that issues are resolved in accordance with SLAs

Monitor the helpdesk queue and work on open tickets

Answer the help desk support line

Configure laptops for deployment

Install application on laptops locally and remotely

Monitoring servers, cloud resources, backups, patching, and network infrastructure to minimize downtime and maximize performance

Support helpdesk documentation platform and verify that information stays current

Provide Helpdesk support across regions to provide consistent outcomes

Assist with internal and external audits and compliance activities

Communicating and problem-solving daily with teammates, clients, vendors, and other stakeholders

Requirements:

Windows OS (desktop and server)

Active Directory (on premise and Azure)

Microsoft/Office 365 Admin experience

Laptop configuration and support experience

Experience working with a ticketing system

Good verbal and written communication skills * If you are interested in the position, kindly apply directly online by clicking on the \xe2\x80\x9cApply\xe2\x80\x9d button. Thank you.

Sub Specialization : Others;Any
Type of Employment : Contract
Minimum Experience : 3 Years
Work Location : Penang

EPS Consultants