Job Description

The Global IT Support Manager will oversee the delivery of IT support services across the Transport & Distribution industry, ensuring systems and processes run smoothly. Based in Selangor, this role focuses on managing global IT operations and driving continuous improvements.

• Oversee and manage global IT support operations to ensure consistent service delivery.
• Develop and implement IT service management strategies to align with organizational goals.
• Lead the IT support team in resolving technical issues and improving processes.
• Coordinate with cross-functional teams to ensure seamless integration of IT systems.
• Monitor system performance and take proactive measures to address potential issues.
• Ensure compliance with IT security policies and industry standards.
• Manage vendor relationships and negotiate contracts for IT services and tools.
• Prepare and present regular reports on IT support performance and key metrics.

Great benefits and compensation.Take ownership of strategic initiatives and gain exposure to global leadership.
A successful Global IT Support Manager should have:

• Minimum 7 years of experience managing IT support operations (global or regional).
• Proven track record in leading service desk, on-site, and omnichannel IT support.
• Strong understanding of ITSM principles and hands-on experience with ServiceNow.
• Demonstrated experience with vendor management, including insourcing/outsourcing transitions.
• Experience with Device-as-a-Service (DaaS) support and coordination.
• Fluent in English (spoken and written).
• ITIL certification or equivalent is desirable

The employer is a large organization within the Transport & Distribution industry, known for its focus on operational excellence and innovation. The company operates on a global scale and offers an engaging environment for professionals in the Technology sector.

• Opportunities for career progression in a global organization.
• Engaging work environment within the Transport & Distribution industry.
• Exposure to cutting-edge technologies and global IT operations.
• Comprehensive benefits package and supportive company culture.

If you're ready to take on an exciting challenge as a Global IT Support Manager, apply now to join a leading organization in Selangor!

Skills Required