Job Description

Global Manager, IT Operations/Infrastructure

:

Manage and support all factory data center operations, including servers, storage, backups, and disaster recovery planning. Oversee Microsoft Azure cloud infrastructure, including identity management, virtual machines, networking, and security policies. Lead administration and performance management of the global Cisco Meraki network infrastructure, including firewalls, switches, access points, VPN, and SD-WAN configurations. Supervise the IT helpdesk team, ensuring timely and effective end-user support across the organization and adherence to SLAs. Perform and oversee routine Office 365 administration tasks, including user account management, license allocation, email security, SharePoint/OneDrive access, and Teams configuration. Develop and enforce IT infrastructure standards, procedures, and security policies in alignment with company objectives. Collaborate with the ERP IT Manager to coordinate infrastructure-level support for Epicor ERP, ensuring system reliability and availability. Lead vendor management activities for infrastructure and support tools, including hardware, software, and managed services. Evaluate and implement new technologies that enhance system performance, scalability, and reliability. Create and manage IT operations budgets, forecasts, and resource planning. Monitor infrastructure performance metrics and regularly report KPIs to senior leadership Ensure compliance with global IT security and data protection regulations.

Job Requirement:

Bachelor's degree in Information Technology, Computer Science, or related field. 7+ years of experience in IT infrastructure and operations, with at least 3 years in a management or leadership role. Hands-on experience with Microsoft Azure, Cisco Meraki networking, and enterprise-grade data centers. Strong understanding of ITIL practices, system monitoring, and helpdesk management. Familiarity with ERP systems support coordination, preferably Epicor. Proven leadership skills with experience managing global or multi-site teams. Excellent problem-solving, communication, and organizational skills. Industry certifications such as Azure Administrator, CCNA/CCNP, or ITIL (preferred).
Job Types: Full-time, Permanent

Pay: RM8,700.00 - RM14,000.00 per month

Benefits:

Health insurance Opportunities for promotion Professional development
Schedule:

Monday to Friday
Supplemental Pay:

Attendance bonus Yearly bonus
Work Location: In person