Job Description

Provide 1st and 2nd level support - troubleshoot and resolve IT related problem

\xc2\xb7 Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.

\xc2\xb7 Provide 1st and 2nd level support - troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10 and Microsoft Office 365, laptops, desktops, printers, mobile devices.

\xc2\xb7 Handle IT support phone calls and tickets within SLA defined.

\xc2\xb7 Log all phone calls in the Service Desk tool (ServiceNow).

\xc2\xb7 Ensure phone queue SLA are met.

\xc2\xb7 Take ownership and coordinate with other IT support teams for high priority issues.

\xc2\xb7 Escalate unresolved tickets to next level support teams.

\xc2\xb7 Participate in on-call rotation to provide coverage when required

Strong global presence|Elevate your IT processing knowledge

Qualification / IT Know-How

• Diploma or Degree in any discipline but with keen interest in IT/Computer with at least a year of Service Desk or Technical Support experience
• Good understanding of computer systems, mobile devices and tech products
• Advanced ability to gather, monitor and document data
• Understand the ITIL framework
• Excellent customer service skills
• Excellent verbal and written communication skills in English and Thai
• Good knowledge of Service Desk operations
• Required Skills: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.

Personal

• Initiative, able to work independently, good team player
• Communicative, able to work in virtual international team
• Flexible, reliable, proactive, show own initiative
• Passionate and drive for pragmatic solutions
• Very good verbal and written communication skills in English
• Additional language skill is a plus

Global manufacturer and marketer of precision instruments for use in laboratory, industrial and food retailing applications.

Good employee benefits with a strong team support

Michael Page